Merge my company
The Merge my company feature facilitates a full integration of a self-managed customer account into a reseller account in ESET PROTECT Hub. The merge enables resellers to manage their own company and their customers from a single ESET PROTECT Hub environment.
When company accounts merge, the customer's ESET PROTECT Hub account becomes fully integrated into the reseller's company account and no longer exists as a separate account in ESET PROTECT Hub. As a result, resellers can manage both companies, their users, and subscriptions from the reseller's ESET PROTECT Hub environment.
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The Merge my company action is permanent and cannot be undone. |
Prerequisites for a company merge
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Before merging companies, ensure the following conditions are met: •The customer is self-managed. •Both the reseller and the customer have registered ESET PROTECT Hub accounts. •The reseller's company does not have any active ESET PROTECT Platform modules. •The customer's company does not have any active ESET PROTECT Platform modules. |
What happens during a company merge
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During the company merge, all operations in ESET PROTECT Hub are temporarily blocked. |
Subscriptions
All subscriptions from the customer's ESET PROTECT Hub account are transferred to the reseller's ESET PROTECT Hub company account. You can view the subscriptions in the Subscriptions tab of My company.
Users
All users from the customer's ESET PROTECT Hub account are transferred to the reseller's ESET PROTECT Hub company account. The superuser from the customer's ESET PROTECT Hub account will have write access to the reseller's company. Other users will retain their existing read or write access. You can view the users in the Users section.
Sites
All sites, including tags, from the customer's ESET PROTECT Hub account are transferred to the reseller's ESET PROTECT Hub company account. You can view the sites in the Sites tab of My company.
Alerts
Only Not resolved alerts from the customer's ESET PROTECT Hub account are transferred to the reseller's ESET PROTECT Hub company account. You can view the alerts in the Alerts section.
Admin settings
Admin settings are unified, with stricter options applied. You can view the admin settings in the Admin settings section.
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Audit logs and Requests from the customer's ESET PROTECT Hub account are not transferred to the reseller's ESET PROTECT Hub company account. |
Start a company merge
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Only the superuser can initiate or accept a company merge. |
A self-managed customer can merge their company with:
•A reseller with whom the customer has a prior licensing relationship. The reseller requests the company merge, and the customer accepts it. The customer receives an email about the company merge request. To accept a company merge:
1.Navigate to the Requests section. You can find the request in the Requests section with a Pending approval status.
2.Click the company merge request. Select Accept to approve the company merge. Alternatively, click the three dots 
icon next to the company merge request and select Accept.
3.An Accept request window appears. Click Accept.
4.The Merging companies window appears, and the company merge has started.
5.When companies have successfully merged, the Companies merged notification appears.
6.Click Log out in the Merging companies window to log out of your ESET PROTECT Hub account. Your self-managed customer account now no longer exists as a separate entity in ESET PROTECT Hub.
7.You can use your ESET PROTECT Hub credentials to log into the reseller's account.
•A reseller with whom the customer has no prior licensing relationship. To initiate a company merge:
1.Navigate to the My company section.
2.In the Generate an access code section, click Generate code.
3.An Access code window appears. Copy the Access code.
4.Share the generated code with the desired ESET partner. Providing the generated code to the ESET partner enables them to send you a company merge request. You will get an email notification, when your ESET partner sends you the request.
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Share the generated access code only with an ESET partner you trust. |
5.Navigate to the Requests section. You can find the request in the Requests section with a Pending approval status.
6.Click the company merge request. Select Accept to approve the company merge. Alternatively, click the three dots icon next to the company merge request and select Accept.
7.An Accept request window appears. Click Accept.
8.The Merging companies window appears, and the company merge has started.
9.When companies have successfully merged, the Companies merged notification appears.
10. Click Log out in the Merging companies window to log out of your ESET PROTECT Hub account. Your self-managed customer account now no longer exists as a separate entity in ESET PROTECT Hub.
11. You can use your ESET PROTECT Hub credentials to log into the reseller's account.