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The dashboard is the default page displayed after you log into the ESET PROTECT Web Console for the first time. It displays pre-defined reports about your network. You can switch between dashboards using the tabs in the top menu bar. Each dashboard consists of several reports.

Dashboard manipulation

Add - Click the add_new_default symbol at the top of the dashboard header to add a new dashboard. Type a name for the new dashboard and click Add dashboard to confirm. A new blank dashboard is created.

icon_move_dragMove - Click and drag the name of a dashboard to change its location relative to other dashboards.

You can customize your dashboards by adding, modifying, resizing, moving and re-arranging reports.

Select a dashboard, click the gear_icon gear icon on the top (next to update_default) and select Set as default to use your dashboard as a default dashboard for all new Web Console users with access to Dashboards.

MSP users can click Select next to the MSP Customer to filter the dashboard view for the selected customer.

Click the gear_icon gear icon next to the selected dashboard title to get following options in the drop-down menu:

update_default Refresh page

Refresh the report templates in this dashboard.

remove_default Remove

Remove the dashboard.

rename_default Rename

Rename the dashboard.

duplicate_default Duplicate

Create a copy of the dashboard with the same parameters in user's home group.

Change Layout

Choose a new layout for this dashboard. The change will remove current templates from the dashboard.


You cannot customize these default dashboards: Status Overview, Security Overview, ESET LiveGuard and ESET Inspect.

The following dashboards come pre-configured in ESET PROTECT:

Status Overview

The Status Overview dashboard is the default screen you see when you log into ESET PROTECT (unless you set another dashboard as the default one). It displays general information about your network.

Device filters - Displays the number of managed devices based on last reported status. You can click each of the 4 tiles to open a filtered list of devices.

Device status - Displays the number of managed devices based on the type security product installed in respective tabs. If no security product of that group is deployed, the tab will display an option to deploy the respective installer package.

Connection status - Displays the list of last connections of managed devices.


Component version status

The chart displays the ratio of up-to-date and outdated ESET component versions or ESET security product versions.


Click the yellow/red graph representing outdated components or applications and select Update installed ESET components to initiate an update. See also ESET End of Life policy for business products.

Red (Legacy) - A legacy version of the ESET component/product or an earlier version with a discovered security vulnerability that is no longer supported and is no longer in the ESET repository.

Yellow (Outdated) - The installed version of the ESET component/product is outdated but still supported. Usually, two versions earlier than the latest version are in the yellow state unless they contain a recently discovered security vulnerability.

Green (OK) - The latest version of the ESET component/product is installed or the installed version is the last version of the ESET component/product compatible with the used ESET PROTECT Web Console.


Earlier ESET component/product versions report OK (green) in the chart if there is no later compatible component/product version in the ESET repository for the specific operating system version or platform (x86, x64, ARM64).


Blue (Waiting) - The auto-updates are enabled and the latest version will get installed automatically. Read more details about the auto-updates of:

oESET Management Agents

oESET security products


If ESET components are not updating for a long time, you can update them manually by clicking the blue graph and selecting Update installed ESET components.

Alternatively, you can use the Upgrade Agent Client Task to upgrade Agents and the Software Install Client Task to upgrade ESET security products.

Gray (Unknown) - The ESET component/product version is not recognized (for example, shortly after a new installation of the ESET product).


Management status - Displays the number of Managed & Protected (client devices with both ESET Agent and a security product installed), Managed (client devices with only Agent), Unmanaged (client devices in your network that are known to ESET PROTECT but without Agent) and Rogue (client devices unknown to ESET PROTECT but detected by Rogue Detection Sensor).

RSS feed - Displays an RSS feed from WeLiveSecurity and the ESET Knowledgebase Portal. When you click the gear icon in RSS feed, you can choose to Turn off feed autoplay, or turn off individual feed source, or Turn off RSS feed.

Security Overview

This dashboard provides overview of unresolved detections discovered in the last 7 days, including their severity, detection method, resolution status and top 10 computers/users with detections.

ESET LiveGuard

If you are using the ESET LiveGuard Advanced, you can find here an overview of useful ESET LiveGuard Advanced reports. Click the gear_icon gear icon on the top (next to update_default) and select Hide/Show ESET LiveGuard to hide/show the dashboard.

ESET Inspect

If you are using ESET Inspect, this dashboard provides you with an overview of substantial ESET Inspect statistics data. Click a tile to open the ESET Inspect console and go from there. Click the gear_icon gear icon on the top (next to update_default) and select Hide/Show ESET Inspect to hide/show the dashboard.

ESET Inspect tiles show the following information:

Unresolved detections by severity—The total number of unresolved detections and unresolved detections by severity level—Informational, Warning, or Critical.

Detections by severity in last 7 days—A compound line chart with the number of detections by severity in the last seven days.

Top 10 computers with detections in last 7 days—The computer name, the number of computers by detection severity level (red—critical, yellow—warning, blue—informational) and the total number of detections.

Computers by detection severity—A doughnut chart with the number of computers by detection severity level—Critical, Warning, and Informational.

Incidents—The number of incidents (created in ESET Inspect) by status (Open, In-Progress, On-Hold, Resolved, Closed, and Invalid). Click a number next to an incident status to see more details in ESET Inspect. When ESET Service Representative edits the incident in ESET Inspect, you can see the incident tagged as Investigated by ESET.

ESET Cloud Office Security

If you use ESET Cloud Office Security, this dashboard provides an overview of substantial ESET Cloud Office Security statistics data. Click a tile to open the ESET Cloud Office Security console and go from there. Click the gear gear_icon icon on the top (next to the refresh update_default icon) and select Hide/Show ESET Cloud Office Security to hide/show the dashboard.

ESET Cloud Office Security tiles include the following information:

Protected users—The number of protected users

License usage—The number of used and unused licenses

Protected SharePoint sites—The number of protected SharePoint sites

Protected Teams groups—The number of protected Teams groups

Top 10 users with detections in the last 30 days—The name and email with the number of email and file detections for the top 10 users

Detections in the last 30 days—A histogram chart with the number of detections in the specific services (Teams, SharePoint, Email, Drive) in the last 30 days; click any service in the histogram chart to open the Detections page in ESET Cloud Office Security

Quarantined objects—The number of quarantined objects in the specific services in the last 7 and 30 days; click any service row to view the Quarantine page in ESET Cloud Office Security


This dashboard gives you an overview of client machines, including their protection status, operating systems and update status.

Antivirus detections

Here you can see reports from the antivirus module of client security products, including active detections, detections in the last 7/30 days, and so on.

Firewall detections

Firewall events of the connected clients are arranged according to their severity, time of reporting, etc.

ESET applications

This dashboard allows you to view information about installed ESET applications.

Cloud-based protection

This dashboard gives you an overview of cloud-based protection reports (ESET LiveGrid® and if you have the eligible license, also ESET LiveGuard Advanced).


ESET MDR provides an overview of incidents and detections from ESET Inspect. To use ESET MDR, you need an ESET Inspect license and the ESET PROTECT MDR tier.


ESET MDR availability

ESET MDR is only available in selected service-enabled markets.

The ESET MDR service covers all the managed devices running ESET Inspect. Follow the steps below to select the devices for which you want to manage security independently from the ESET MDR service:

1.Open ESET PROTECT and click to Computers.

2.Click the gear icon next to the existing static parent group and select New Static Group.

3.Type exempt in the Name field and click Finish.

4.Select the parent group and select the devices you want to include in the exempt group.

5.Click the Computer button > Manage > Move to Group and select the exempt group.

The devices in the exempt group are under your management—you can handle incidents manually without the automatically applied response actions.


You need the following permission sets to view ESET MDR in the Dashboard:

ESET MDR reports—Use

Access to ESET Inspect—Read

You can see data in tiles based on your customized Permission Sets in ESET Inspect and ESET PROTECT.

Click a tile to open the ESET Inspect Web Console and go from there.

ESET MDR tiles show the following information:

Incidents—The number of incidents by severity level in the last day(s)—Total, High, Medium and Low

Top unresolved incidents—A list of the highest number of incidents in the last day(s)— Incident name, Author, Creation date, Impacted devices, Status and Assigned to

Incident status—A doughnut chart with the number of incidents by their status in the last day(s)— Open, In progress, On hold, Resolved, Closed and Invalid

Top impacted devices—A list of the highest number of impacted devices by their severity level in the last day(s)—Device name, Incidents (severity level—Informational, Warning or Critical), Group name and Last seen

Response actions—A doughnut chart with the number of response actions to an incident in the last day(s)—Block, Clean and block, Isolate and Kill the process

Incidents pipelineNumber of all detections, Number of detections related to incidents and Number of created incidents in the last day(s)

Incidents in time—A line chart with the number of incidents found in the last day(s) by severity level—High, Medium and Low

At every tile, you can click the icon_more_vertical button to:

icon_open View all—Click to get into the ESET Inspect Web Console. You will be redirected to the specific page with the set filter (Creation time 7 Days)

update_default Refresh—Click to refresh the specific tile

Widget time frame—Click to view data in the tile for the Last day, Last 7 days or Last 30 days. Click Apply to all widgets to apply your selection to all tiles.


See also the ESET MDR report.

Actions in a dashboard report

expand_normal Re-size

Click to view a report in fullscreen mode.

update_default Refresh

Refresh the report template.

download_default Download

Click Download to generate and download the report. You can choose from .pdf or .csv. CSV is suitable only for table data and uses ; (semicolon) as a delimiter. If you download a CSV report and see numbers in a column where you expect text, we recommend downloading a PDF report to see the text values.

change_default Change

Change the report template for another from the list of templates.

edit_default Edit report template

Edit an existing report template. The same settings and options used for creating a new report template apply.

scheduled Set Refresh Interval

Set up custom refresh intervals for the template.

schedule_default Schedule

Schedule a report - you can modify the schedule trigger, throttling and report delivery. You can find all scheduled reports in the Scheduled reports tab.

remove_default Remove

Remove the report template from the dashboard.

rename_default Rename

Rename the report template.

This Cell

Choose a new layout for this dashboard. The change will remove current templates from the dashboard.

Permissions for Dashboard

A user must have the appropriate permission to work with Dashboards. Only report templates in a group where the user has access rights can be used in a Dashboard. If a user has no rights assigned for Reports and Dashboard, the user will see no data in the Dashboard section. The administrator can see all data by default.


Read—User can list report templates and their categories, generate reports based on report templates and read their dashboard

Use—User can modify their dashboard with available report templates

Write—Create/modify/remove templates and their categories

All default templates are located in the All group.