Dashboard

The dashboard is the default page displayed after you log into the ESET PROTECT Web Console for the first time. It displays pre-defined reports about your network. You can switch between dashboards using the tabs in the top menu bar. Each dashboard consists of several reports.

Dashboard manipulation

•Add—Click the symbol at the top of the dashboard header to add a new dashboard. Type a name for the new dashboard and click Add dashboard to confirm. A new blank dashboard is created.

•Move—Click and drag the name of a dashboard to change its location relative to other dashboards.

•You can customize your dashboards by adding, modifying, resizing, moving and re-arranging reports.

•Select a dashboard, click the gear icon on the top (next to ) and select Set as default to use your dashboard as a default dashboard for all new Web Console users with access to Dashboards.

•MSP users can click Select next to the MSP Customer to filter the dashboard view for the selected customer.

Click the gear icon next to the selected dashboard title to get following options in the drop-down menu:

The following dashboards come pre-configured in ESET PROTECT:

Status Overview

The Status Overview dashboard is the default screen you see when you log into ESET PROTECT (unless you set another dashboard as the default one). It displays general information about your network.

Computer status—A number of managed devices based on the last reported status. You can click each of the 4 tiles to open a filtered device list.

Top functional problems—The top functional problems on managed devices. You can click a problem and choose to:

•Alert—Proceed with remedial action (Activate Product, Update Modules, Retry Failed Encryption, Reboot, ...) depending on the functional problem.

•Search the Web—Open your search browser.

•View affected computers—Display the Computers page with filtered affected computers.

On a tile, you can click the three dots button to:

• View all—Display all Functional problems in a new dialog window. You can click any problem and select an action to proceed.

•View by count—Order the problems based on an amount.

•View by severity—Order the problems based on severity, with critical (red) ones at the top.

Top vulnerable applications—A list of top vulnerable applications with the Application name, the number of Affected devices and Total vulnerabilities.

On a tile, you can click the three dots button to:

• View all—Open Vulnerabilities page.

•Show with muted vulnerabilities—Display the number with the muted vulnerabilities.

•Show without muted vulnerabilities—Display the number without the muted vulnerabilities.

•Apply to all widgets—Apply your selection to all widgets.

Computer connection status—The graph of last connections of managed devices—Online, 1 day, 1-7 days, > 7 days, Never. You can click into any part in the graph to open the Computers page with selected computers.

On a tile, you can click the three dots button to:

• View all—Open Computers page.

Computer management status—The graph with the number of:

•Computers with installed ESET Management Agent and an ESET Security product—Protected.

•Computers with installed ESET Management Agent but with no ESET Security product—Not protected.

•Computers that are known to ESET PROTECT but do not have ESET Management Agent installed—Unmanaged devices.

You can click into any part in the graph to open the Computers page with selected computers. On a tile, you can click the three dots button to:

• View all—Open Computers page.

Platform modules—The graph of total number of enabled eligible computers with specific protection module (ESET Security Product, ESET LiveGuard, ESET Full Disk Encryption, ESET Vulnerability & Patch Management, ESET Inspect). You can hover over the protection module to display detailed information about the layer.

Version status

The chart displays the ratio of up-to-date and outdated ESET component versions or ESET security product versions.

Click the yellow/red graph representing outdated components or applications and select Update installed ESET components to initiate an update. See also ESET End of Life policy for business products.

•Red (Legacy)—A legacy version of the ESET component/product or an earlier version with a discovered security vulnerability that is no longer supported and is no longer in the ESET repository.

•Yellow (Outdated)—The installed version of the ESET component/product is outdated but still supported. Usually, two versions earlier than the latest version are in the yellow state unless they contain a recently discovered security vulnerability.

•Green (OK)—The latest version of the ESET component/product is installed or the installed version is the last version of the ESET component/product compatible with the used ESET PROTECT Web Console.

 

•Blue (Waiting)—The auto-updates are enabled and the latest version will get installed automatically. Read more details about the auto-updates of:

oESET Management Agents

oESET security products

•Gray (Unknown)—The ESET component/product version is not recognized (for example, shortly after a new installation of the ESET product).

On a tile, you can click the three dots button to:

• Update ESET Products—Initate the update.

RSS feed—Displays an RSS feed from WeLiveSecurity and the ESET Knowledgebase Portal. When you click the gear icon in RSS feed, you can choose to Turn off feed autoplay, or turn off individual feed source, or Turn off RSS feed.

Security Overview

This dashboard provides overview of unresolved detections discovered in the last 7 days, including their severity, detection method, resolution status and top 10 computers/users with detections.

Incidents

This dashboard provides you with Incidents useful statistics data. Click the gear icon on the top (next to ) and select Hide/Show Incidents to hide/show the dashboard.

Incidents tiles show the following information:

•Active incidents—The number of active incidents by severity: All active incidents, High severity, Medium severity and Low severity.

•Number of created incidents over time—A line chart with the number of created incidents over time.

•Latest active incidents—A list of the latest created incidents with Creation time, Name of the incident, the number of impacted Computers, the number of Detections and the current Status of the incident.

•Top impacted computers—A list of the most impacted computers with the Computer name, the number of Incidents on the impacted computer, the Group where the computer is located, and the Last seen time of the computer.

•Most impactful active incidents—A list of the most impactful active incidents with the Name of the incident, the number of Affected computers and the current Status of the incident.

•Active incidents by status—A doughnut chart with the number of incident status: Open, In progress.

•Closed incident resolution—A doughnut chart with the number of closed incident resolution: True positive, False positive, Canceled.

On a tile, you can click the three dots button to:

• View all—Go to the Incidents page.

•Widget time frame—select time frame to display: Last 7 days, Last 30 days (applicable only for Number of created incidents over time).

ESET LiveGuard

If you are using the ESET LiveGuard Advanced, you can find here an overview of useful ESET LiveGuard Advanced reports. Click the gear icon on the top (next to ) and select Hide/Show ESET LiveGuard to hide/show the dashboard.

ESET Vulnerability & Patch Management

If you are using ESET Vulnerability & Patch Management, this dashboard provides you with an overview of useful statistics data. Click the gear icon on the top (next to ) and select Hide/Show ESET Vulnerability & Patch Management to hide/show the dashboard.

ESET Vulnerability & Patch Management tiles show the following information:

•Number of vulnerabilities—A count of all vulnerabilities with a High-risk score or Medium-risk score.

•Computers scanned for vulnerabilities—A doughnut chart with the number of computers scanned for vulnerabilities in the Last 24 hours, Last 1 - 3 days, 4 days and more and Never.

•Top vulnerable computers—A list of top vulnerable computers with the Device name, Device type, the number of High-risk vulnerabilities, Medium-risk vulnerabilities and Total vulnerabilities.

•Top vulnerable computers by OS vulnerabilities—A list of top computers with vulnerable OS with the Device name, OS name, the number of High-risk OS vulnerabilities, Medium-risk OS vulnerabilities and Total OS vulnerabilities.

•Top vulnerable applications—A list of top vulnerable applications with the Application name, the number of Affected devices, the number of Total vulnerabilities and the overall application risk score set in a percentage—Overall Impact.

•Top outdated applications with available patches—A list of the most outdated applications with available patches with the Application name and Affected devices.

•Top CVEs by occurrence—A bar graph with the most occurred CVEs.

On a tile, you can click the three dots button to:

• View all—Go to the Vulnerabilities or Patch Management page.

• Refresh—Refresh the tile.

•Show with muted vulnerabilities—Display the number with the muted vulnerabilities.

•Show without muted vulnerabilities—Display the number without the muted vulnerabilities.

•Apply to all widgets—Apply your selection to all widgets.

•Show with Linux vulnerabilities—Display with Linux vulnerabilities.

•Show without Linux vulnerabilities—Hide Linux vulnerabilities.

•Show by total count—Order the items in the tile by total count.

•Show by severity—Order the items in the tile by severity.

ESET Inspect

If you are using ESET Inspect, this dashboard provides you with an overview of substantial ESET Inspect statistics data. Click a tile to open the ESET Inspect console and go from there. Click the gear icon on the top (next to ) and select Hide/Show ESET Inspect to hide/show the dashboard.

ESET Inspect tiles show the following information:

•Unresolved detections by severity—The total number of unresolved detections and unresolved detections by severity level—Informational, Warning, or Critical.

•Detections by severity in last 7 days—A compound line chart with the number of detections by severity in the last seven days.

•Top 10 computers with detections in last 7 days—The computer name, the number of computers by detection severity level (red—critical, yellow—warning, blue—informational) and the total number of detections.

•Computers by detection severity—A doughnut chart with the number of computers by detection severity level—Critical, Warning, and Informational.

•Incidents—The number of incidents (created in ESET Inspect) by status (Open, In-Progress, On-Hold, Resolved, Closed, and Invalid). Click a number next to an incident status to see more details in ESET Inspect. When ESET Service Representative edits the incident in ESET Inspect, you can see the incident tagged as Investigated by ESET.

ESET Cloud Office Security

If you use ESET Cloud Office Security, this dashboard provides an overview of substantial ESET Cloud Office Security statistics data. Click a tile to open the ESET Cloud Office Security console and go from there. Click the gear icon on the top (next to the refresh icon) and select Hide/Show ESET Cloud Office Security to hide/show the dashboard.

ESET Cloud Office Security tiles include the following information:

•Protected users—The number of protected users

•License usage—The number of used and unused licenses

•Protected SharePoint sites—The number of protected SharePoint sites

•Protected Teams groups—The number of protected Teams groups

•Top 10 users with detections in the last 30 days—The name and email with the number of email and file detections for the top 10 users

•Detections in the last 30 days—A histogram chart with the number of detections in the specific services (Teams, SharePoint, Email, Drive) in the last 30 days; click any service in the histogram chart to open the Detections page in ESET Cloud Office Security

•Quarantined objects—The number of quarantined objects in the specific services in the last 7 and 30 days; click any service row to view the Quarantine page in ESET Cloud Office Security

Computers

This dashboard gives you an overview of client machines, including their protection status, operating systems and update status.

Antivirus detections

Here you can see reports from the antivirus module of client security products, including active detections, detections in the last 7/30 days, and so on.

Firewall detections

Firewall events of the connected clients are arranged according to their severity, time of reporting, etc.

ESET applications

This dashboard allows you to view information about installed ESET applications.

Cloud-based protection

This dashboard gives you an overview of cloud-based protection reports (ESET LiveGrid® and if you have the eligible license, also ESET LiveGuard Advanced).

ESET MDR

ESET Managed Detection and Response (MDR) service provides 24/7 threat monitoring, detection and incident response, combining AI with human expertise to protect your business from cyber threats. ESET MDR prevents breaches and ransomware attacks. The service identifies malicious activities and creates incidents—a set of alarms and detections. If the attack pattern is confirmed, the service will stop its escalation and block further access to the customer’s environment from unauthorized threat actors. ESET MDR provides an immediate view of incidents, countermeasures, and monitor activities. The service sends critical notifications, weekly and monthly, to the login email address (ESET MDR report).

ESET MDR provides an overview of incidents and detections from ESET Inspect. To use ESET MDR, you need an ESET Inspect license and the ESET PROTECT MDR tier.

The ESET MDR service covers all the managed devices running ESET Inspect.

ESET MDR tiles show the following information:

•Incidents—The number of incidents by severity level in the last day(s)—Total, High, Medium and Low.

•Top incidents awaiting user input—A list of of top incidents waiting for user input in the last day(s)—Incident name, Author, Creation date, Impacted devices and Assigned to.

•Incident pipeline—The number of the Created incidents, Detections related to incidents and All detections in the last day(s).

•Incident status—A doughnut chart with the number of incidents by their status in the last day(s)— Open, Waiting for user input, Closed, Closed - Responded to, Closed - False positive, Closed - True positive and Closed - Canceled. You can hover over the graph to display detailed information.

•Top impacted devices—A list of the highest number of impacted devices by their severity level in the last day(s)—Device name, Incidents (severity level—Informational, Warning or Critical), Group name and Last seen.

•Response actions—A doughnut chart with the number of response actions to an incident in the last day(s)—Block, Clean and block, Isolate and Kill the process. You can hover over the graph to display detailed information.

•Incident response management—A doughnut chart displaying the ESET MDR status on the devices—Protected (ESET MDR fully protects devices), User-managed (ESET MDR, ESET Inspect and the endpoint security product are active, but devices must be managed independently), Not monitored (devices are not monitored or integrated with ESET MDR). You can hover over the graph to display detailed information.

•ESET MDR protection—A doughnut chart displaying the ESET MDR enablement status—Enabled (devices protected by ESET MDR), Enablement in progress, Removal in progress (ESET MDR is currently being removed from devices), Not yet enabled (devices with the endpoint security product installed and ready for ESET MDR enablement). You can hover over the graph to display detailed information.

•Top MITTRE ATT&CK techniques—A horizontal bar chart with the top MITTRE ATT&CK techniques in the last day(s).

•Incidents in time—A line chart with the number of incidents found in the last day(s) by severity level—High, Medium and Low.

On a tile, you can click the three dots button to:

• View all—Get into the ESET Inspect Web Console or Computers page (Top impacted devices tile). You will be redirected to the specific section with the set filter.

• Refresh—Refresh the tile.

•Widget time frame—Click to view data in the tile for the Last day, Last 7 days or Last 30 days. Click Apply to all widgets to apply your selection to all tiles.

Follow the steps below to select the devices for which you want to manage security independently from the ESET MDR service:

1.Open ESET PROTECT and click to Computers.

2.Click the gear icon next to the existing static parent group and select New Static Group.

3.Type exempt in the Name field and click Finish.

4.Select the parent group and select the devices you want to include in the exempt group.

5.Click the Computer button > Manage > Move to Group and select the exempt group.

The devices in the exempt group are under your management—you can handle incidents manually without the automatically applied response actions.

Actions in a dashboard report

Permissions for Dashboard

A user must have the appropriate permission to work with Dashboards. Only report templates in a group where the user has access rights can be used in a Dashboard. If a user has no rights assigned for Reports and Dashboard, the user will see no data in the Dashboard section. The administrator can see all data by default.

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