Computers

All client devices that have been added to ESET PROTECT Cloud are shown here and are divided into groups. Each device is assigned to a single static group. Clicking a group from the list (on the left) will display the members (clients) of this group in the right pane.

Unmanaged computers icon_unmanaged (clients on the network that do not have the ESET Management Agent or an ESET security product installed) usually appear in the Lost & found group. The status of a client that is shown in the ESET PROTECT Cloud Web Console is independent from the settings of the ESET security products on the client. That is why even if a certain status is not displayed on the client, it is still reported to the ESET PROTECT Cloud Web Console. You can drag and drop clients to move them between groups.

Click button Add New and select:

icon_computer Computers - You can add computers to the selected static group.

mobile_default Mobile devices - You can add mobile devices to the selected static group.

Click a device to open a new menu with actions available for that device. You can also select the check box next to a device and click the Actions button on the bottom bar. The Action menu will display different options depending on the type of device. Refer to the Icon legend for details about different icon types and statues. Click the number of alerts in the Alerts column to see the list of alerts in the computer details section.

Last Connected displays the date and time of last connection of the managed device. A green dot indicates that the computer connected less than 10 minutes ago. The Last Connected information gets highlighted to indicate that the computer is not connecting:

oYellow (error) - computer is not connecting for 2-14 days.

oRed (warning) - computer is not connecting for more than 14 days.


important

To prevent possible connection problems, enrolled mobile device should connect to the ESET PROTECT Cloud at least once every 15 days. You can see this information in the enrollment email.

The Inspect icon_inspect_hover button opens the ESET Inspect Cloud Web Console Computers section. The button is available only when you have the ESET Inspect Cloud license and ESET Inspect Cloud connected to ESET PROTECT Cloud.

Filtering the view

There are different ways to filter your view:

Standard filter: To add filtering criteria, click Add filter and select item(s) from the list. Type the search string(s) or select the items form the drop-down menu in the filter field(s) and press Enter. Active filters are highlighted in blue.

You can filter by severity using the status icons: validation-status-icon-error red - Errors, validation-status-icon-warning yellow - Warnings, icon_success green - OK and icon_unmanaged gray - Unmanaged computers. The severity icon represents the current status of your ESET product on a particular client computer. You can use a combination of these icons by turning them on or off. For example, to see only the computers with warnings, leave only the validation-status-icon-warning yellow icon selected (the rest of the icons must be deselected). To see both, validation-status-icon-warning warnings and validation-status-icon-error errors, leave only these two icons on.

Click Add filter > Product Category and using the drop-down menu, you can select the types of devices to be displayed.

oAll Devices - select this option from the drop-down menu to see all the client computers again, without limiting (filtering) displayed clients. You can use a combination of filtering options when narrowing down the view.

oESET Protected - protected by an ESET product.

oESET PROTECT Cloud - individual ESET PROTECT Cloud components such as Agent, RD Sensor, Server, etc.

oOther - Shared Local Cache, Virtual Security Appliance, ESET Inspect Connector, ESET Full Disk Encryption.

Show Subgroups check box - show subgroups of the currently selected group.

You can activate Advanced filters in Quick Links > Preview features. You can see Advanced filters as an expandable filter panel on the Computers screen.

advanced_filters

Advanced filters show a real-time preview of values for various filters and the exact number of results for your selection.

Advanced filters show you which filter values will return a manageable number of results when filtering large sets of computers, allowing you to find the right devices much more quickly.

Click the gear_icon gear icon in a column to sort the values in the column or click the gear_icon gear icon on the top of advanced filters. Use the wizard to adjust (add_new_defaultadd, remove_defaultremove, icon_apply_later_defaulticon_apply_sooner_defaultreorder) the displayed columns. You can also use drag-and-drop to adjust the columns.


note

You can use advanced filters only with Static Groups. Dynamic Groups do not support advanced filters.

Use Dynamic Groups or Reports for more advanced filtering.

Filters and layout customization

You can customize the current Web Console screen view:

Manage the side panel and main table.

Add filters and filter presets. You can use tags for filtering the displayed items.


note

If you are not able to find a particular computer in the list and know it is in your ESET PROTECT Cloud infrastructure, make sure that all filters are turned off.