ESET MDR

ESET Managed Detection and Response (MDR) service provides 24/7 threat monitoring, detection and incident response, combining AI with human expertise to protect your business from cyber threats. ESET MDR prevents breaches and ransomware attacks. The service identifies malicious activities and creates incidents—a set of alarms and detections. If the attack pattern is confirmed, the service will stop its escalation and block further access to the customer’s environment from unauthorized threat actors. ESET MDR provides an immediate view of incidents, countermeasures, and monitor activities. The service sends critical notifications, weekly and monthly, to the login email address (ESET MDR report).

ESET MDR provides an overview of incidents and detections from ESET Inspect. To use ESET MDR, you need an ESET Inspect license and the ESET PROTECT MDR tier.

ESET MDR availability

ESET MDR is only available in selected service-enabled markets.

The ESET MDR service covers all the managed devices running ESET Inspect.

ESET MDR weekly report/ESET MDR monthly report

The ESET MDR report is a weekly or monthly summary of security-relevant information from various sources across the network.

You need the following permission sets to schedule the ESET MDR report:

•ESET MDR reports—Write

•Server Tasks & Triggers—Generate Report—Use, Write

After you activate the ESET PROTECT MDR license, one server task is automatically scheduled with the administrator´s assigned email.

Recipients will receive the ESET MDR Weekly Report/ESET MDR Monthly Report automatically.

1.Click Reports and select the Categories & Templates tab > ESET MDR.

2.Click the Actions gear icon on ESET MDR Weekly Report/ESET MDR Monthly Report and click Schedule.

3.Optionally, click Select tags to assign tags to the report. Click Continue.

4. Select the report's preferred language from the Locale drop-down menu and select your time zone from the Timezone drop-down menu. The Trigger type drop-down menu is disabled.

5.Type the recipient's email address in the Send To field.

6.You can select Customize message and type your Subject and Message body.

7.You can select Send report as link. You will receive a report as a link redirecting to ESET PROTECT.

8.Click Finish.

Alternatively, you can create the ESET MDR Weekly Report/ESET MDR Monthly Report by running a Generate Report server task:

1.Select Tasks > New > Server Task.

2.Select Generate Report from the Task drop-down menu and click Continue.

3.Click Add report template, select ESET MDR Weekly Report/ESET MDR Monthly Report and click OK.

4.Type the recipient's email address in the Send To field.

5.You can select Customize message and type your Subject and Message body.

6.You can select Send report as link. You will receive a report as a link redirecting to ESET PROTECT.

7.Click Continue.

8.Select the report's preferred language from the Locale drop-down menu and select your time zone from the Timezone drop-down menu. The Trigger type drop-down menu is disabled.

9.Click Continue.

10.Check your settings in Summary and click Finish.

You will receive the ESET MDR Weekly Report as a .pdf file.

The ESET MDR Weekly Report is generated every Monday with an active ESET PROTECT MDR tier.

You will receive the ESET MDR Monthly Report as a .pdf file.

The ESET MDR Monthly Report is generated on the first day of every month with an active ESET PROTECT MDR tier.

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