FAQ

FAQ categories:

Application

Account

Licenses

Devices


Application

I forgot my PIN to the ESET HOME application.

If you forgot the PIN to your ESET HOME application, you must uninstall the application and install it again. However, you will not lose any of your data by uninstalling your ESET HOME application.

What are "push notifications"?

Push notifications are messages that pop up on mobile devices.

Are the ESET HOME applications and portal free?

Yes, the use of ESET HOME is free.


Account

I do not want to receive special offers. How can I opt out?

In ESET HOME, tap on the menu in the application or click the username in the portal, go to My account settings, and deselect the I would like to receive special offers… option.

At the end of any promotional email from ESET, there is an Unsubscribe button.

What happens with my devices if I delete my ESET HOME account?

Devices are disconnected from ESET HOME but remain activated, and devices remain protected. However, shared protection with others is deactivated.

I received: "We detected an unusual login to your account. Please review all logged-in devices." message. What should I do?

To improve your account's security, ESET HOME detects your login device's IP address. If this IP address changes, you receive the above message. This message can mean that someone signed in to your account from a different device or your IP address changed. If you have a dynamic IP address or do not have a static IP address, your IP address can change every day, depending on your ISP and ISP policy.

I have places in login history that I have never been to.

The login location depends on the geographical IP lookup. This location does not have to match the device location used to log into your ESET HOME account. The current location depends on your ISP's IP address.


Licenses

Where is License Management?

License management integrates with the ESET HOME portal.

What do I do for an overused or a leaked license?

See What to do in case of an overused/leaked license.

My license status is still "Waiting for verification."

You are trying to verify your license using the link in your email address more than 1 hour after receiving the mail. In your ESET HOME account, in the Licenses section, click Show all licenses > Open License and scroll down to Resend verification email.

What to do when my license is labeled as suspended?

ESET products activated by a suspended license no longer receive updates. To resolve the license issue, ESET recommends you check your payment details or contact your license distributor. For more info, visit our Knowledgebase article.

Is an ESET license free?

Full licenses for ESET products are not free. If you are uncertain about buying an ESET security product, you can use a trial version.

Internet sources might provide you with a "free" ESET license key, but remember:

Clicking on a "Free ESET license" ad can compromise your computer or device and can lead to it becoming infected with malware. Malware can be hidden in unofficial YouTube videos, websites that display ads to earn money based on your visits, and so on. Usually, these ads are a trap.

ESET can and does disable pirated licenses.

Having a pirated license key does not align with the End User License Agreement you must accept to install an ESET product.

Buy ESET licenses only through official channels such as www.eset.com, ESET distributors, or resellers (do not buy licenses from unofficial third-party websites like eBay or shared licenses from a third party).

Downloading an ESET product is free, but activation during an installation requires a valid ESET license key (you can download and install the software, but without activation, the license does not work).

Do not share your license on the internet or social media (the license might become widespread).

How is my license used?

See License usage.

Where can I manage my auto-renew settings?

See License Auto-renewal.

Additional licensing FAQ

For the licensing FAQ for ESET home products, see the ESET Knowledgebase article.


Devices

Where can I see how many devices are activated with a specific license if I have more licenses?

In Licenses, click Show all licenses > Open license. In the Devices section, you can find all protected devices with your license. You see here only devices connected to the ESET HOME account.

I do not see my device under the Devices section, but it is fully protected.

Your device is probably activated with another license, which is not added in the Licenses section. After adding your license to ESET HOME, a confirmation link is sent to the license owner. After that, it is up to the owner to give you a management allowance.

How can I disconnect my device but not deactivate protection?

To disconnect your device from the license, you can do it directly from your ESET product. If you are not the ESET HOME account owner, ask the owner to disconnect your device.

How do I connect a device to my ESET HOME account?

See Connect device to ESET HOME account.