FAQ
FAQ categories:
Members
How can I manage the protection for household/small business members to keep them secure?
After login to your ESET HOME, click Members and choose the specific member to view and manage the protection. For more information, read our ESET features assigned to member topic.
When I remove the member from ESET HOME, will the device protection remain active?
No, all protection they have activated will be deactivated, and the member will be removed from your account.
Application
I forgot my PIN to the ESET HOME application.
If you forgot the PIN to your ESET HOME application, you must uninstall the application and install it again. However, you will not lose any of your data by uninstalling your ESET HOME application.
What are "push notifications"?
Push notifications are messages that pop up on mobile devices.
Are the ESET HOME applications and portal free?
Yes, the use of ESET HOME is free.
Account
I forgot my ESET HOME credentials. What should I do?
If you forgot your ESET HOME credentials, read the instructions in our I forgot my ESET HOME password chapter.
What to do when my password was leaked?
When your password appeared in one of the databases from various internet breaches, follow the instructions in our Leaked password chapter.
I do not want to receive special offers. How can I opt out?
In ESET HOME, tap on the menu in the application or click the username in the portal, go to My account settings, and deselect the I would like to receive special offers… option.
At the end of any promotional email from ESET, there is an Unsubscribe button.
What happens with my devices if I delete my ESET HOME account?
Devices are disconnected from ESET HOME but remain activated and protected.
I received: "We detected an unusual login to your account. Please review all logged-in devices." message. What should I do?
To improve your account's security, ESET HOME detects your login device's IP address. If this IP address changes, you will receive the above message. This message can mean someone signed in to your account from a different device or your IP address changed. If you have a dynamic IP address or do not have a static IP address, your IP address can change daily, depending on your ISP and ISP policy.
I have places in my login history where I have never been.
The login location depends on the geographical IP lookup. This location does not have to match the device location used to log in to your ESET HOME account. The current location depends on your ISP's IP address.
Why do I not see the ESET Identity Protection security feature on my ESET HOME account?
ESET Identity Protection is not part of the ESET Small Business Security subscription tier. To activate ESET Identity Protection, purchase the eligible subscription and associate it with your ESET HOME account.
Subscriptions
How can I auto-renew or add additional devices to my subscription?
You can renew, enlarge or upgrade your subscription anytime by following the instructions in the Subscription Auto-Renewal topic. For more information on how to manage auto-renewal settings for your ESET subscriptions, or how to update the credit card information, read our Knowledgebase article.
Where is Subscription Management?
Subscription management integrates with the ESET HOME portal/app.
What do I do for an overused or leaked subscription?
See What to do if you have an overused/leaked subscription.
My subscription status is still "Waiting for verification."
You are trying to verify your subscription using the link in your email address more than 1 hour after receiving the mail. In your ESET HOME account, in the side menu, click Subscriptions > Open Subscription and scroll down to Resend verification email.
What to do when my subscription is labeled as suspended?
ESET products activated by a suspended subscription no longer receive updates. We recommend you check your payment details or contact your subscription distributor to resolve the subscription issue. For more information, visit our Knowledgebase article.
Is an ESET subscription free?
Full subscriptions for ESET products are not free. If you are deciding whether to buy an ESET security product, you can use a trial version, which is almost like a full subscription and free for a specific time period.
Internet sources might provide you with a "free" ESET activation key, but remember:
•If you click a "Free ESET subscription" ad, you can compromise your computer or device and it may become infected with malware. Malware can be hidden in unofficial YouTube videos, websites that display ads to earn money based on your visits and so on. Usually, these ads are a trap.
•ESET can and does disable pirated subscriptions.
•A pirated activation key does not align with the End User License Agreement you must accept to install an ESET product.
•You must only purchase ESET subscriptions through official channels such as www.eset.com, ESET distributors or resellers (do not buy subscriptions from unofficial third-party websites like eBay or shared subscriptions from a third-party).
•You can download an ESET product for free. Still, activation during an installation requires a valid ESET activation key (you can download and install it, but without activation, it will not work).
•Do not share your subscription on the internet or social media (the subscription might become widespread).
How is my subscription used?
See Subscription usage to view a set number of activations.
How can I transfer my ESET subscription from one device to another?
Uninstall the ESET app from your old device to free up the subscription unit. This process might take a little time. When it is freed up, you can activate ESET on your new device. After uninstallation, we recommend disconnecting the old device via ESET HOME.
Additional subscription-based FAQ
See the ESET Knowledgebase article for the home products subscription FAQ.
Where can I view and update my credit card information?
Log in to the ESET eStore using your Activation Key or Public ID to view and update your credit card details. You must contact your subscription distributor or ESET Technical support to manage the credit card details for specific ESET subscriptions.
Devices
My device is not linked to any member yet. Where can I find this device to assign it to the member?
In order to assign the device to a household member as intended, ESET HOME requires a remote association.
Can I see the number of activated and available devices/server devices, so that I know how many devices I can still protect by given subscription?
The information about a number of activated devices/server devices by given subscription is displayed in the Subscription details.
How do I download/install an ESET product after purchase?
You can install ESET by following the instructions below:
1.Uninstall any previously installed ESET product.
2.Log in to your ESET HOME account or create one.
3.Get started to install an ESET product on your device.
Read our Knowledgebase article for visual instructions regarding Windows product installation and activation.
Where can I see how many devices are activated with a specific subscription if I have more than one subscription?
In the main menu, click Subscriptions > Open subscription > Manage protected devices.
How can I disconnect my device?
You can disconnect your device from the Subscriptions section in your ESET HOME web portal, or application. If you are not the ESET HOME account owner, ask the owner to disconnect your device or uninstall the ESET product from your device.
How do I connect a device to my ESET HOME account?