I forgot my ESET HOME password
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Looking for information about common password-related issues? •My Username, Password, or License Key is not working •Unlock your settings password in ESET Windows home products |
I cannot find my ESET HOME account credentials
1. Visit ESET HOME.
2.Type the email address you registered into the ESET HOME in the Email address field.
3.Click Send.
4.After you click Send, an email containing a link to your account and instructions on resetting the password for your ESET HOME account are sent to the email address you supplied.
5.Log in to your email account and open the Account password change request - ESET HOME email.
6.Follow the instructions in the email. You are redirected back to ESET HOME.
7.To set up a new password, type your desired password into the Enter new password and Confirm new password fields and click Confirm change.
I need to retrieve my password from the application
1.Open the ESET HOME application.
2.Tap Log in.
3.Tap I forgot my password.
4.Type the email address that you registered into the ESET HOME in the Email field.
5.Log in to your email account and open the Account password change request - ESET HOME email.
6.Follow the instructions in the email. You are redirected back to ESET HOME.
7.To set up a new password, type your desired password into the Enter new password and Confirm new password fields and click Confirm change.
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Note For step-by-step visual instructions for resetting your password for your ESET HOME account, see the ESET Knowledgebase article. (This article is not available in all languages.) |
I have not received an email with instructions for resetting my password
In this case, try one of the following until you receive the instructions:
1.Ensure that you typed the corresponding email address you entered during the ESET HOME registration process or the activation of the ESET Anti-Theft feature. The ESET HOME web interface does not tell you whether the email address you typed into the system is the correct one due to security reasons.
2.Look for:
•Spam or Junk folder in your email account.
•Any other secondary inbox folders. Mark info@product.eset.com as a safe address in your email client.
•Gmail users: Check your Promotions folder. See 
How do I access the Promotions folder?
3.Re-type the email address and click Submit. Ensure you are typing the email address you used when you purchased your product (as mentioned in step 1.).
4.If you still cannot resolve your issue, contact ESET Technical Support.