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ESET Online Help > ESET HOME > Getting started

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By creating your ESET HOME account, you can easily add and manage home or team members. Assign the right protection to each member and track their security status from one clear overview.

ESET HOME also provides multiple features, such as ESET VPN for enhancing online privacy and security and Anti-Theft, to locate your laptop or mobile device if ever lost or stolen. Read ESET HOME features for more information.

When you have associated only an ESET Small Business Security, ESET Smart Security Premium or ESET Safe Server product with your ESET HOME account, only ESET VPN, and Anti-Theft features are available. All features are displayed when you add the ESET Home subscription to your ESET HOME account.

Depending on whether you already have an account or you are a new user, choose one of the following options to finish getting started:

I am a new user

Complete the onboarding flow consisting of the following steps, so your account is properly set up and ready to use ESET HOME features:

For the visual instructions, see the video below:

1.Introduction step—A horizontally scrollable page presents the main features of the new household in ESET HOME, where each slide includes a short description and an illustration or icon to highlight the feature. Click Continue for the next slide of the introduction or Skip introduction button to move directly to the next step.

2.Subscription step—The appropriate subscription selection screen to newly onboarded users is displayed, so you can either choose from their existing subscriptions or add a new one, ensuring a smooth onboarding experience.

•Choose a subscription—This screen is displayed when one or more subscriptions are associated with your ESET HOME account. Choose one of your available subscriptions. Each includes a set number of activations you can use to protect your devices. Click Continue, and you will be redirected to the next step of the onboarding.

Add subscription

This screen is displayed when no subscriptions are associated with your ESET HOME account. The following options are available:

a)Click Use an activation key. If you do not have a subscription yet, choose Buy a subscription or get a free trial by clicking Start a free 30-day trial.

b)Type the activation key manually, and click Add subscription. Your subscription has been activated and added to your ESET HOME account.

c)Click Continue to move to the next step.

Buy subscription

After selecting Buy subscription, click Continue, and you will be redirected to the ESET eStore, where you can purchase the subscription. After the purchase, return to your ESET HOME account to complete the onboarding.

Purchase operation on iOS device

ESET HOME does not support the Buy a subscription operation on iOS devices. Log in to your ESET HOME account from a desktop device via a web browser.

Try 30-day trial for free

Try one of the ESET applications for free and protect your device for a limited time by following the instructions in the Trial subscription topic.

3.Protect device step—Download the available protection directly from ESET HOME, and click Continue. In the modal screen, click Protect others to create members of your home or small business and send them protection, or Continue to ESET HOME to skip this for now.

After clicking Protect others:

a)Your members screen appears, showing your account owner details as the main member. Click +Add member to include additional members, and click Continue to proceed to the Send protection screen.

b)Send protection screen appears, listing all added members with their checkboxes selected by default. Select or deselect the members who should receive protection by email, then click Send protection. Each selected member receives an email with instructions and a link to install and activate any protection included in your subscription, such as antivirus or VPN. Advise them to open the email on the device where they want to set up protection. Alternatively, click Skip to proceed without sending protection now.

Protection sent screen confirms an activation email was sent to each selected member. The download link expires after 72 hours. Click Continue to ESET HOME, and you will be redirected to the ESET HOME dashboard.

I am an existing ESET HOME user

During onboarding, you will discover how your household helps organize your members and devices, and you will link the unassigned devices to the members they belong to.

The onboarding flow consists of the following steps:

1.Introduction step—A horizontally scrollable page presents the main features of the new household in ESET HOME, where each slide includes a short description and an illustration or icon to highlight the feature. Click Skip introduction on the first page to go directly to the next step, or click Continue to scroll through the introduction slides one by one.

2.Confirm account owner—In this step, you will be introduced to your role as the ESET HOME account owner. Click Continue, and you will be redirected to the next step.

3.Link devices to members— The list of all existing members and devices in the household is displayed. Click Continue and organize your household by assigning members to existing devices:

a)Select from the list the devices you want to link.

b)Click Continue.

c)Select a member from the list to assign the chosen devices to, or create a new member by clicking Add member.

d)Click Continue.

If Some devices need your attention screen appears, some of the devices must first be connected to your ESET HOME account. Go to each device and approve the connection request that has already been sent.

e)The devices have been successfully linked. You can find them listed under this member on the Members page. Click Got it. After the device is assigned to the member, after assignment, it will be removed from the list of unassigned devices.

You will be redirected to the ESET HOME dashboard.

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