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ESET Online Help > ESET HOME > Getting started

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By creating your ESET HOME account, you can easily add and manage home or team members. Assign the right protection to each member and track their security status from one clear overview.

ESET HOME also provides multiple features, such as ESET VPN for enhancing online privacy and security and Anti-Theft, to locate your laptop or mobile device if ever lost or stolen. Read ESET HOME features for more information.

When you have associated only an ESET Small Business Security, ESET Smart Security Premium or ESET Safe Server product with your ESET HOME account, only ESET VPN, and Anti-Theft features are available. All features are displayed once you add the ESET Home subscription to your ESET HOME account.

Depending on whether you already have an account or you are a new user, choose one of the following options to finish getting started:

I am a new user

Complete the onboarding flow consisting of the following steps, so your account is properly set up and ready to use ESET HOME features:

For the visual instructions, see the video below:

Video subtitles availability

To enable subtitles in the language of your choice, follow the instructions below:

1.Click the Settings icon at the bottom of the video player.

2.Click Subtitles/CC, and choose your preferred language.

If subtitles are not displaying, try refreshing the page or switching to a different web browser.

1.Introduction step—A horizontally scrollable page presents the main features of the new household in ESET HOME, where each slide includes a short description and an illustration or icon to highlight the feature. Click Continue for the next slide of the introduction or Skip introduction button to move directly to the next step.

2.Subscription step—The appropriate subscription selection screen to newly onboarded users is displayed, so you can either choose from their existing subscriptions or add a new one, ensuring a smooth onboarding experience.

•Choose subscription—This screen is displayed when one or more subscriptions are associated with your ESET HOME account. Choose one of your available subscriptions. Each includes a set number of activations you can use to protect your devices. Click Continue, and you will be redirected to the next step of the onboarding.

Add subscription

This screen is displayed when no subscriptions are associated with your ESET HOME account. The following options are available:

a)Click Use an activation key. If you do not have a subscription yet, go back and choose Buy a subscription or get a free trial by clicking Try ESET for free.

b)Type the activation key manually, and click Add subscription. Your subscription has been activated and added to your ESET HOME account.

c)Click Continue to move to the next step.

Buy subscription

After selecting Buy subscription, click Continue, and you will be redirected to the ESET eStore, where you can purchase the subscription. After the purchase, return to your ESET HOME account to complete the onboarding.

Purchase operation on iOS device

ESET HOME does not support the Buy a subscription operation on iOS devices. Log in to your ESET HOME account from a desktop device via a web browser.

Try 30-day trial for free

Try one of the ESET products for free and protect your device for a limited time by following the instructions in the Trial subscription topic.

3.Create members step—Set yourself up as a member to protect your own devices and manage security for your home or small business. Type the name for you as an account owner, and click Continue to choose whether you want to protect only your own devices or add other members to protect their devices too:

a)Click Just me and you will be redirected to the Protect device step.

b)Click Me and others, and the list of members you've added is displayed. If you want to protect more people, click Add member.

c)Click Continue to protect your members. Select which members from the list should receive protection. Each one will get an email with instructions and a link to install and activate any protection included in your subscription, such as antivirus or VPN.

4.Protect device step—Download the ESET product directly from ESET HOME. You can protect your current/other device by following the instructions below:

Operating system availability

You can only protect devices with Windows, macOS and Android operating systems.

a)Protect this device—Choose this option to download and install ESET product for the device you are currently using, and click Finish. You will be redirected to the ESET HOME dashboard.

b)Protect another device—Choose this option to set up the protection on another device you own, and click Continue. Protection will be sent to your email address after clicking Send protection button. Switch to your other device, and download the installer from the received email and activate the ESET product by following the installer's instructions. Click Finish, and you will be redirected to the ESET HOME dashboard.

I am an existing ESET HOME user

During onboarding, you will discover how your household helps organize your members and devices, and you will link the unassigned devices to the members they belong to.

The onboarding flow consists of the following steps:

1.Introduction step—A horizontally scrollable page presents the main features of the new household in ESET HOME, where each slide includes a short description and an illustration or icon to highlight the feature. Click the Skip introduction button to move directly to the next step.

2.Confirm account owner—In this step, you will be introduced to your role as the ESET HOME account owner. Click Continue, and you will be redirected to the next step.

3.Link devices to members— The list of all existing members and devices in the household is displayed. Click Continue and organize your household by assigning members to existing devices:

a)Select from the list the devices you want to link.

b)Click Continue.

c)Select a member from the list to assign the chosen devices to, or create a new member by clicking Add member.

d)Click Continue.

If Some devices need your attention screen appears, some of the devices must first be connected to your ESET HOME account. Go to each device and approve the connection request that has already been sent.

e)The devices have been successfully linked. You can find them listed under this member on the Members page. Click Got it. Once the device is assigned to the member, after assignment, it will be removed from the list of unassigned devices.

You will be redirected to the ESET HOME dashboard.

You can activate protection on macOS devices, but they will not appear as connected devices in your ESET HOME account. You will not see their security status in ESET HOME.

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