Remove a device
When you reach your subscription limit, or your subscription is overused, you can free up subscription seats by deactivating and uninstalling devices you no longer use. After disconnecting your device, you cannot manage and view its security in the ESET HOME account.
|
We recommend you uninstall the unused ESET product so you can free up the activation for another device. |
In this chapter, you can read about the following
•Remove a device from the leaked subscription and reset the activation key
•Remove devices from the specific subscription
•Disconnect the device without deactivation
Remove a device from the leaked subscription and reset the activation key
To remove your devices from the leaked subscription and reset your activation key, follow the instruction below:
1.Log in to the ESET HOME web portal.
2.In the side menu, click Subscriptions.
3.Next to the applicable subscription, click the gear wheel icon 
> Manage protected devices.
4.Click Manage devices.
5.Select the applicable devices or click the Select all check box.
|
If you do not recognize devices displayed on the screen, select the Reset activation key check box. |
6.Click Remove selected devices.
7.Selected devices are removed. ESET product deactivation may take six hours to complete. Click Finish, and your new activation key is sent to your email address and appears on the screen.
8.Reactivate all legitimate devices with your new activation key or ESET HOME account credentials.
|
To ensure no further leaks occur, we recommend you change the ESET HOME password used to log in to home.eset.com. Also, we recommend activating Two-Factor Authentication to increase the security of your ESET HOME account. |
Remove devices from the specific subscription
1.Log in to the ESET HOME.
2.In the side menu, click Subscriptions.
3.Next to the applicable subscription, click the gear wheel icon > Manage protected devices.
4.Click Manage devices.
5.Select the applicable devices or click the Select all check box.
6.Click Remove selected devices.
Disconnecting without device deactivation
The ESET product installed on the device will be disconnected, not uninstalled, and the device will still be protected.
ESET HOME in your ESET product
Log out from your ESET HOME account via the ESET product on your device. The ESET product remains activated:
1.Open your ESET home product's main program window.
2.Click ESET HOME > Disconnect from ESET HOME.
3.Click Disconnect.