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Remove a device

When you reach your subscription limit, or your subscription is in an overused state, you should free up some subscription seats by deactivating devices you no longer use. The ESET product installed on the device will be deactivated, not uninstalled, and the device will lose its protection. After disconnecting your device, you cannot manage and view its security in the ESET HOME account.

Remove a device from the subscription and reset the activation key

If your subscription is leaked, we recommend you remove your devices and reset your activation key.

1.Log in to the ESET HOME web portal.

2.In the Subscriptions section, click Show all subscriptions.

3.Next to the applicable subscription, click the three-dots three_dots_menu button > Remove devices.

4.Select the applicable devices or the Select all check box.


warning

If you do not recognize some of the devices displayed on the screen, select the Reset activation key check box.

5.Click Remove devices.

6.Selected devices are removed. Deactivation of ESET products may take six hours to complete. Click Finish, and your new activation key is sent to your email address and appears on the screen.

7.Reactivate all legitimate devices with your new activation key or ESET HOME account credentials.


important

To ensure no further leaks occur, we recommend you change the ESET HOME password you used to log into home.eset.com. Also, we recommend activating Two-factor authentication to increase the security of your ESET HOME account.

Disconnect/Unprotect and deactivate a device

A device from the specific subscription in ESET HOME

1.On ESET HOME web portal, click Show all subscriptions in the Subscriptions section.

2.Select the subscription from which you want to remove a device. Click Open subscription to access it.

3.Click the three-dots three_dots_menu button next to the device you want to remove.

4. Based on the subscription unit category:

a)Click Disconnect on the device under the Devices connected to your ESET HOME account category.

b)Click Unprotect on the device under the Other devices protected by your subscription category.

5.Click Disconnect device/Unprotect device in the alert window to confirm your decision.

The ESET product on the device will be deactivated, not uninstalled, and the device will lose its protection.

A device in ESET HOME

1.On the ESET HOME web portal, click Show all devices.

2.Click the three-dots three_dots_menu button next to the device you want to disconnect.

3.Click Disconnect.

4.Click Disconnect device in the alert window to confirm your decision.

ESET HOME in the application

1.Log in to your ESET HOME app.

2.Tap Devices on the home screen to open the list of all your devices.

3.Tap the three dotsthree_dots_menu button.

4.Tap Disconnect > Disconnect device.


Disconnecting without device deactivation

The ESET product installed on the device will be disconnected, not uninstalled, and the device will still be protected.

ESET HOME

Log out from your ESET HOME account via the ESET product on your device. The ESET product remains activated.

ESET HOME in your ESET product

1.Open your ESET home product's main program window.

2.In the upper right corner, click ESET HOME > Disconnect from ESET HOME.

3.Click Disconnect.