Working with ESET HOME

ESET HOME is divided into the following sections:

Dashboard

In the dashboard, you can access the following sections:

Household status

Shows the overall protection status of your account at the top of the dashboard. The status is displayed as a color, an icon, and a short message. It reflects the most serious active issue across your subscription and devices. To resolve issues, use the What needs your attention section.

What needs your attention

Shows the most important issue affecting your protection, so you know what to resolve first. The issue includes an icon and color that indicate its severity, a short description, and one or two buttons that take you directly to where you can resolve it. The available buttons depend on the type of issue, for example Renew subscription, View subscription, View device etc. To see all active issues, select View all issues. The number in brackets is the total number of active issues. If there are no issues, the section confirms that your protection is in order and offers the Add protection button.

Your subscriptions

Shows an overview of the subscriptions associated with your ESET HOME account. Each subscription is displayed as a card with its name, validity or billing information, status, and available protection (the number of available and total units for each protection type). Select a card to open the detail page of that subscription. If you have more than one subscription, only one card is displayed at a time. Use the carousel controls to move between them. Subscriptions with critical issues (for example, an expired subscription) are shown first, followed by subscriptions with warnings, and then subscriptions without issues. To see all your subscriptions, click View all subscriptions.

Members and protection

Shows who is protected, what their protection covers, and which devices are linked to them. To see all members in your account, click View all members.

The section displays up to five cards of different types:

•Me card shows your own devices and features as the account owner.

•Link device to member lists devices that are not linked to any member. Click Link next to a device to assign it to a member.

•Member cards show each member's devices and features.

•A tip card with a suggested next step (appears only if fewer than four of the other cards are displayed).

Member card

Each member card shows one member, their protected devices, and their features.

•Header—Click the circle with the member's initial to open the member's detail page, or select the plus + icon to start the protection flow for that member.

•Devices—Shows up to five protected devices with their status. Click Details to open a device. If there are more than five, click View all.

•Features—Shows all supported features as tags, and active ones are visually distinguished. Select a tag to open the feature page for that member.

•Pending invitation—Click Cancel sent protection to cancel an invitation that has not been accepted yet. The plus + icon for add protection flow is not displayed until the invitation is canceled or accepted.

Language

Select the language of ESET HOME.

Notifications

Opens the notifications center with notifications about issues with your account, devices, and subscriptions.

Your ESET HOME settings

Manage your account details and regional preferences.

Side menu

Click the expand right arrows icon in the bottom of the menu to view the content. The main menu contains:

• Overview

Protection

• Members

• Subscriptions

Features

• Identity Protection (available for the ESET HOME account owner only)

• Password Manager (available for users with eligible subscription for ESET Password Manager only)

• Anti-Theft

Settings (available only for ESET HOME app)

• App settings

Help and Support

• Feedback

• Help

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