Set up Two-Factor Authentication
The setup instructions differ based on how Two-Factor Authentication was enabled:
•User enabled Two-Factor Authentication for their ESET PROTECT Hub profile
•Superuser enabled Two-Factor Authentication for users' ESET PROTECT Hub profiles
This chapter also guides how to:
•Install and activate ESET Secure Authentication mobile app
•Generate a new set of backup codes
•Forget all my remembered devices
User enabled Two-Factor Authentication for their ESET PROTECT Hub profile
If you enable Two-Factor Authentication for your ESET PROTECT Hub account, the setup process starts immediately. You can continue or cancel the setup process. If you cancel the setup process, Two-Factor Authentication will not remain enabled.
1.Install an authentication application on your mobile device. To use ESET Secure Authentication mobile app, install and activate ESET Secure Authentication mobile app.
2.Open the ESET Secure Authentication mobile app and tap the Add account button.
3.Scan the QR code displayed in the Two-Factor Authentication setup window in ESET PROTECT Hub. If you cannot scan the QR code, click Can't scan the QR code in the ESET PROTECT Hub setup window. Open the provided link on your mobile device and follow the instructions.
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To use a third-party authentication app, click Use a different authentication app in the Two-Factor Authentication setup window. Two-Factor Authentication works with authentication clients that support the required TOTP protocol. We have tested the following client apps: If using a third-party authentication, generate a set of backup codes in ESET PROTECT Hub after you successfully set up Two-Factor Authentication. |
4.In ESET PROTECT Hub, click Continue.
5.Generate a One-time Password in the mobile authentication app. If using ESET Secure Authentication mobile app, tap the button displaying your company name.
6.In ESET PROTECT Hub, in the Enter One-time Password window, type the One-time Password in the blank field. Click Authenticate.
7.The Setup was successful window will appear.
8.If using ESET Secure Authentication, the Setup was successful window contains a link to generate and save backup codes. Click generate and save backup codes. Download or print the backup codes displayed in the New backup codes window.
9.When you have saved and stored your backup codes, click Close. You will receive an email confirming the activation.
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•You can use one of your backup codes when you cannot access your authentication app. Save your backup codes and keep them safe. •Each backup code can only be used once. If the number of your unused backup codes is low, you can generate a new set of backup codes. •If you lose your authentication device or use all your backup codes, contact ESET Support for help. |
Superuser enabled Two-Factor Authentication for users' ESET PROTECT Hub profiles
If a superuser enables Two-Factor Authentication for your profile, the setup process starts immediately after you log in to your ESET PROTECT Hub account. Click the Set up button and follow the instructions below.
1.Install an authentication application on your mobile device. To use ESET Secure Authentication mobile app, install and activate ESET Secure Authentication mobile app.
2.Open the ESET Secure Authentication mobile app and tap the Add account button.
3.Scan the QR code displayed in the Two-Factor Authentication setup window in ESET PROTECT Hub. If you cannot scan the QR code, click Can't scan the QR code in the ESET PROTECT Hub setup window. Open the provided link on your mobile device and follow the instructions.
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To use a third-party authentication app, click Use a different authentication app in the Two-Factor Authentication setup window. Two-Factor Authentication works with authentication clients that support the required TOTP protocol. We have tested the following client apps: If using a third-party authentication, generate a set of backup codes in ESET PROTECT Hub after you successfully set up Two-Factor Authentication. |
4.In ESET PROTECT Hub, click Continue.
5.Generate a One-time Password in the mobile authentication app. If using ESET Secure Authentication mobile app, tap the button displaying your company name.
6.In ESET PROTECT Hub, in the Enter One-time Password window, type the One-time Password in the blank field. Click Authenticate.
7.The Setup was successful window will appear.
8.Click Finish.
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After you successfully set up Two-Factor Authentication, generate a set of backup codes in ESET PROTECT Hub. |
Installation and activation of ESET Secure Authentication mobile app
1.In ESET PROTECT Hub, click Activate via link.
2.Visit the displayed link and tap Add account.
3.You will be redirected to your mobile phone's app center. Install the app.
4.Open the app, review the license agreement and tap I accept.
5.We recommend setting a PIN to protect the mobile app from unauthorized access. To set your PIN, tap Yes when prompted, type your PIN into the New PIN field, Confirm PIN fields and tap OK.
6.Click Continue to go to ESET PROTECT Hub.
7.If a new token has not been added to the ESET Secure Authentication mobile app, tap the menu icon and select Get Tokens.
8.Generate a One-time Password in the mobile authentication app. Tap the button displaying your company name.
9.On the Enter code page, type the One-time Password in the blank field and click Authenticate.
10. Click Finish.
Generate a new set of backup codes
1.In ESET PROTECT Hub, click the 
username field in the top corner to access your profile.
2.In the Security settings tab, click Generate new codes.
3.The New backup codes window will appear. Type your ESET PROTECT Hub portal password. Click Authenticate.
4.Generate a One-time Password in the mobile authentication app. If using ESET Secure Authentication mobile app, tap the button displaying your company name. Alternatively, type a backup code if you click Use backup code in the dialog box.
5.In ESET PROTECT Hub, in the Enter One-time Password window, type the One-time Password in the blank field. Click Confirm.
6.A window with a new set of backup codes will appear. Download or print the backup codes displayed in the New backup codes window.
7.When you have saved and stored your backup codes, click Close.
Remember my device
Users can authorize their device not to request Two-Factor Authentication for every login.
1.Log in to ESET PROTECT Hub.
2.Generate a One-time Password in the mobile authentication app. If using ESET Secure Authentication mobile app, tap the button displaying your company name.
3.Type the One-time Password in the blank field.
4.Select Remember my login on this device and click Log in.
Forget all remembered devices
1.In ESET PROTECT Hub, click Admin settings.
2.In the Security section, click Forget next to Forget all remembered devices.
A superuser can delete the list of all remembered devices for all user accounts.
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Reset Two-Factor Authentication for an administrator or superuser account Administrators (users with Write permission) cannot reset their Two-Factor Authentication setting. Only the superuser can reset administrators' Two-Factor Authentication setting. To reset ESET PROTECT Hub for your superuser account, deactivate Two-Factor Authentication in your ESET PROTECT Hub profile and activate it again. |