Introduction
Installation prerequisites
Comparison of available solutions
Migration scenarios
Migrate ERA 5 plugin to Direct Endpoint Management
Migrate ERA 6 plugin to Direct Endpoint Management
Migrate ESCM 7.2 plugin to Direct Endpoint Management
Integrating and Using the plugin
Installing the plugin
ConnectWise Automate 11 Users
ConnectWise Automate 12 Users
Adding a license
Add an ESET endpoint license
Add an encryption license
Edit stored ESET licenses
Create a deployment package
Create an ESET endpoint deployment package
Create an encryption deployment package
Reset the encryption password
Decrypt a standalone system that is unable to start
Blacklist computers, groups, clients and locations from automatic deployment
Managing endpoints
Dashboard overview
Filter data
Encryption filters and tasks
Managing tasks
Initiate an On-Demand Scan
Update modules
Activate/Deactivate product
View client details
Archive client threats
Managing policies
Policy FAQ
Create a policy
Assign a policy
Export an existing policy
Export policies using CMD
Import an existing policy
Create a policy to disable license alerts
Import policies using Migration Assistant
Viewing reports
ConnectWise Automate Report Center reports
Direct Endpoint Management plugin reports
Manage user permissions
Sync encryption licenses
Change to a bundle license
Gather Mac Plugin data
Create a ConnectWise Automate script
Upgrade ESET products to the latest version
MSP and Licensing
Tickets and Billing
Support and Troubleshooting
Database
Log file locations
Export to common formats
Plugin Feedback
Known Issues
Changelog
Last updated: April 02, 2024