How to manage Endpoint products from ESET PROTECT Cloud

Before you can start managing ESET Business Solutions you need to perform initial configuration. We recommend that you use Status overview, especially if you have skipped the Startup Wizard. Administrator can perform variety of tasks from the ESET PROTECT Cloud Web Console in order to install products and control client computers.

Installation of ESET Management Agent and Endpoint security products

ESET PROTECT Cloud requires that theESET Management Agent to be installed on each managed client computer. The ESET Management Agent can be installed in combination with your Endpoint security product. Before installation, we recommend that you import your license into ESET Business Account so it can be used for your consequent installations. There are two methods to install your Endpoint product:

Use the Agent and ESET security product installer or ESET Remote Deployment Tool to install your Endpoint product and ESET Management Agent at the same time.

Install your ESET Endpoint product on clients where you have already installed ESET Management Agent using a Client Task.

Managing the Endpoint security product from ESET PROTECT Cloud

All Endpoint security products can be managed from ESET PROTECT Cloud Web Console. Policies are used to apply settings to single computers or groups. For example, you can create a policy to block access to certain web localities, change scanner settings detection sensitivity (available in Endpoint 7.2 and later), or change all other ESET security settings. Policies can be merged, as shown in our example. Policies set using ESET PROTECT Cloud cannot be overwritten by a user on a client machine. However, the administrator can use the override feature to allow a user to make changes on a client temporarily. When you are finished making changes, you can request the final configuration from the client and save it as a new policy.

Tasks can also be used to manage clients. Tasks are deployed from the Web Console and executed on the client by the ESET Management Agent. The most common Client Tasks for Windows Endpoints are:

Update modules (also updates the virus database)

Run On-Demand scan

Run custom command

Request the computer and product configuration

Reporting the computer status and getting information from clients to ESET PROTECT Cloud

Each client computer is connected to  ESET PROTECT Cloud through ESET Management Agent. The Agent reports all requested information about the client machine and its software to the ESET PROTECT Cloud Server. All logs from Endpoints or other ESET security products are sent to the ESET PROTECT Cloud Server.

Information about installed ESET products and other basic information about a client's OS and status can be found in Computers. Select a client and click Show Details. In the gear_icon Configuration section of this window, a user can look up older configurations or request current configuration. In the SysInspector section, a user can request logs (from Windows computers only).

Web Console also allows you to access a list of all detections from client devices. Detections from a single device can be viewed in Computers. Select a client and click Show Details > Detections and Quarantine.

You can generate custom reports on-demand or using a scheduled task to view data about clients in your network. Pre-defined report templates offer a quick way to gather important data, or you can create your own new templates. Examples of reports include aggregated information about computers, detections, quarantine and necessary updates.


A user can only use report templates for which he has sufficient permissions. By default, all templates are stored in the group All. A report can only include information about computers and events within that user's permission scope. Even if a report template is shared among more users, each user's report will only contain information about devices for which that user has permission. See the list of permissions for more information on access rights.