CMDM Enrollment

To manage a mobile device, enroll the device in the cloud management console by clicking Computers > Add new > Android or iOS/iPadOS.

cloud_cmdm_enroll_basic

End User License Agreement - Select the check box if you accept the EULA and Privacy Policy.

a)Click Enroll with QR code to generate enrollment QR code:

1.In the new window, specify the Device name for the new mobile device you want to enroll and click Generate QR code.

2.Scan the displayed QR code with the mobile device you want to enroll.

3.After the successful enrollment of the selected mobile device, either click Enroll next to generate another QR code for another mobile device or click Close when you have finished enrolling mobile devices.

b)Click icon_email to open Enroll a mobile device via email window:

Specify mobile devices for enrollment - you can use the following functions to add mobile devices:

Add - Single entry - you must manually type a device name and an email address associated with the mobile device. (In case of email delivery, enrollment email will be sent to this address.) If you assign a user to the mobile device by clicking Pair with existing user and selecting the user, the email address is overwritten with the one specified in More > Computer Users. If you want to add another mobile device, click Add again and submit the required information.

More:

oAdd users - You can add devices by selecting the appropriate user check boxes listed in More > Computer Users.

oImport CSV - Use this option to add many mobile devices easily. Upload a .csv file containing a list of devices to add (see Import CSV for more details).

oPaste from clipboard - Import a custom list of addresses separated with custom delimiters (this feature works similarly to CSV import).


note

We recommend that you specify a Device name in each entry when using the Import CSV method. You will see it as the Computer Name in Computers. If you leave the Device name field empty, the email address will be used instead and appear as Computer Name in Computers and Groups. Avoid using the same email address to enroll multiple devices because the email address will appear multiple times and prevent you from being able to distinguish between the devices.

c)Click Customize enrollment for a more detailed enrollment wizard.

Select an enrollment type:

Android - This is a standard enrollment procedure for Android devices.

Android Device Owner - Take full control of the managed Android device.

License - Select the appropriate license for mobile security product activation.

Parent group - Select the initial parent group that the mobile device will be assigned to after the enrollment.

Initial Configuration - Select the configuration policy that will be applied to the mobile device right after the enrollment process completes.

Initial administrator password - Create a new Administrator password that will lock the advanced settings of the application on the enrolled device.

End-user license agreement and Privacy policy - Select the check box if you accept the EULA and Privacy Policy.

Distribution

In the Distribution section, you can select the appropriate enrollment link delivery method for the devices based on their accessibility and number of devices.

Enrollment via email - Mass enrollment of mobile devices via email. This option is best suited if you need to enroll many mobile devices or existing mobile devices to which you do not have physical access. Using this option requires active participation from the user/owner of the mobile device.


important

Enrollment link in the enrollment email is valid for seven days.

Enrollment via QR code - Single mobile device enrollment. You can enroll one mobile device at a time and you need to repeat the same process for each device. We recommend that you use this option only when you have a smaller number of mobile devices to enroll. This option is suitable if you do not want users/mobile device owners to do anything and perform all enrollment tasks yourself. Also, you can use this option if you have new mobile devices and will hand them over to users after you set up the devices.

List

Specify mobile devices for enrollment - you can use the following functions to add mobile devices:

Add - Single entry - you must manually type a device name and an email address associated with the mobile device. (In case of email delivery, enrollment email will be sent to this address.) If you assign a user to the mobile device by clicking Pair with existing user and selecting the user, the email address is overwritten with the one specified in More > Computer Users. If you want to add another mobile device, click Add again and submit the required information.

More:

oAdd users - You can add devices by selecting the appropriate user check boxes listed in More > Computer Users.

oImport CSV - Use this option to add many mobile devices easily. Upload a .csv file containing a list of devices to add (see Import CSV for more details).

oPaste from clipboard - Import a custom list of addresses separated with custom delimiters (this feature works similarly to CSV import).


note

We recommend that you specify a Device name in each entry when using the Import CSV method. You will see it as the Computer Name in Computers. If you leave the Device name field empty, the email address will be used instead and appear as Computer Name in Computers and Groups. Avoid using the same email address to enroll multiple devices because the email address will appear multiple times and prevent you from being able to distinguish between the devices.

Enrollment

You can review all the parameters of the enrollment process in this section.

Email enrollment - View the list of the devices with their respective email addresses. Click Email preview to see the email template that will be delivered to each of the email addresses in the list. Click Send to send the email to the specified email addresses.

QR code enrollment - View the list of the devices for enrollment. On the right side of the screen, you can see the specific QR code for the selected device in the list.


important

To prevent possible connection problems, enrolled mobile device should connect to the ESET PROTECT Cloud at least once every 15 days. You can see this information in the enrollment email.