Subscription Management

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You can easily manage your subscriptions via ESET PROTECT from the main menu under More > Subscription Management. You can see here subscriptions synchronized from the ESET Business Account that you used for deployment of ESET PROTECT.

To use subscriptions from another ESET Business Account, you need to move subscriptions to the ESET Business Account that you used for deployment of ESET PROTECT.

You can activate your ESET offering using ESET PROTECT.

Permissions for subscriptions management

Each user can be assigned a permission for Subscriptions. Permissions are valid only for subscriptions contained in the static group where that permission set is assigned. Each type of permission allows a user to perform different actions.

Only Administrators whose home group is set to All, with Write permission for subscriptions in the home group can add or remove subscription. Each subscription is identified by its Public ID and can contain one or more units. Subscriptions can only be distributed by the Administrator to other users with sufficient permissions. A subscription is not reducible.

Subscriptions from ESET MSP Administrator 2 are divided into one pool for each company. You cannot move a subscription out of the pool.

Subscription Management in Web Console

Subscription Management

Subscriptions from the same ESET Business Account user or the same company are grouped into subscription pools. Click to expand the subscription pool and see subscription details.

In ESET Business Account and ESET PROTECT, each subscription is identified by:

•Subscription code—an identifier specific for each subscription.

•Subscription Type - Business (paid subscription), Trial (trial subscription), MSP (Managed Services Provider subscription), and NFR (Not For Resale subscription).

The additional subscription information includes:

•The subscription Owner name and Contact.

•The Subscription User name and type: Company, Site, MSP Customer.

•The Offering Tier Name for which the ESET modules are intended. Read more about ESET protection tiers.

•The security Module name for which its subscription is intended.

•Subscription Usage Status (if the subscription is expired, overused, or at risk of expiration or overuse, a warning message will be displayed here).

•The number of Units that can be activated with this subscription and number of offline units. For ESET Mail Security applications, subscription usage is calculated based on Subunits used for activation.

•The number of Subunits of ESET server applications (mailboxes, gateway protection, connections).

•The Validity represents the subscription expiration date.

You can filter subscriptions by their Status:

OK—Green	Your subscription is activated successfully.
Erorr(s)—Red	The subscription is not registered, has expired, or is overused.
Warning(s)—Orange	Your subscription is still depleted or is about to expire (expiration is due in 30 days).
Deactivated or suspended	Your subscription is deactivated or suspended.
Obsolete	Your subscription has expired.

The expired and overused subscriptions (in the Error or Obsolete state) are not visible in the list of available subscriptions in the All-in-one installer wizard, Module Activation client task and Software Install client task.

Click the Actions button to manage the selected subscription pool(s):

Tags	Edit tags (assign, unassign, create, delete).
Access Group > Move	Move the object to another Static Group where it is available to users with sufficient rights for the target group. Changing the Access Group is useful when solving access issues with other users. Access Group sets the object's Static Group and access to the object based on the user's access rights.
Synchronize subscriptions	Refresh subscription information in ESET PROTECT immediately. Subscriptions synchronize automatically once a day with ESET subscription servers. If you are using ESET Business Account or ESET MSP Administrator subscriptions synchronize automatically once a day also with these services.
Open EBA	Open the ESET Business Account portal. This action is available only if you added subscriptions from ESET Business Account.
Open EMA	Open the ESET MSP Administrator portal. This action is available only if you added subscriptions from ESET MSP Administrator.
Open ESET PROTECT Hub	Open the ESET PROTECT Hub portal. This action is available only if you have an activated ESET PROTECT Hub account.

ESET PROTECT Hub replaces the ESET Business Account and ESET MSP Administrator subscription portals. ESET will migrate all accounts from both platforms in phases:

•ESET Business Account migration schedule

•ESET MSP Administrator migration schedule

Expand a subscription pool and click a subscription to perform the following actions. The action set depends on the type of selected subscription:

Use Subscription For Activation	Run Module Activation task using this subscription.
Tags	Edit tags (assign, unassign, create, delete).
Manage subscription	If the subscription is synchronized from ESET Business Account, ESET MSP Administrator or ESET PROTECT Hub, you can manage the subscription. If the subscription is overused, you can increase subscription capacity or deactivate some of your devices.
Renew subscription	Renew the expiring, expired, suspended or deactivated subscription in ESET Business Account, ESET MSP Administrator or ESET PROTECT Hub.
Upgrade subscription	Upgrade the trial subscription in ESET Business Account, ESET MSP Administrator or ESET PROTECT Hub.
Audit Log	View the Audit Log for the selected item.
Copy subscription code	Copy the subscription code to clipboard.

Support for ESET Business Account Sites

You can import the complete structure of your ESET Business Account, including the distribution of subscription seats among the sites.

Activation of ESET modules

You cannot use ESET PROTECT subscription for activation of ESET security modules on managed endpoints. To activate individual ESET security modules, use the applicable subscriptions for those modules.

You can activate ESET modules from ESET PROTECT using two tasks:

•The software installation task

•The Module Activation task

Deactivation of ESET modules

You can deactivate the ESET modules (remove the subscription from the product) in several ways using the ESET PROTECT Web Console:

•In Computers, select the computer(s) and select Platform modules > Deactivate Modules to remove subscription from all selected devices via ESET subscription server. Module is deactivated even if it was not activated from ESET PROTECT or subscription is not managed by ESET PROTECT.

If you select only one computer with more ESET modules installed (for example ESET endpoint application and ESET Inspect Connector), you can select to deactivate individual modules.

•Remove computer from management

•Create the Delete Not Connecting Computers Task with the Deactivate Subscription option.

Filters and layout customization

You can customize the current Web Console screen view:

•Manage the side panel and main table.

•Add filters and filter presets. You can use tags for filtering the displayed items.

Sharing subscriptions among branch administrators

There are three users and Administrator, each user has their own home group:

•John, San Diego

•Larry, Sydney

•Makio, Tokyo

The administrator imports 3 subscriptions. These are contained in the static group All and other users cannot use them.

To assign a subscription to another user, the administrator can select the check box next to the subscription pool they want to assign to another user, click the Actions button and then click Access Group > Move and select group where that user has permission. For the user John, select the group San Diego. John needs to have Use permission for Subscriptions in the group San Diego to use the subscription.

When the user John logs in, he can only see and use the subscription that was moved to his group. The administrator should repeat the process for Larry and Makio, afterward, users can see only their subscription, while Administrator can see them all.

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