ESET Online Help

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Getting started

By creating your ESET HOME account, you can get an overview and manage your subscriptions and connected device protections. ESET HOME also provides multiple features, such as ESET Parental Control, to protect your children from threats on their smartphones and tablets; ESET Password Manager, to protect and store your passwords and personal data; and ESET Anti-Theft, to locate your laptop or mobile device if ever lost or stolen. Read ESET HOME features for more information.


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When you have associated only an ESET Small Business Security or ESET Safe Server subscription with your ESET HOME account, only Password Manager, VPN, and Anti-Theft features are available. All features are displayed once you add the ESET home subscription to your ESET HOME account.

After creating your ESET HOME account, add the subscription and protect your devices. On the ESET HOME home screen, click Get started and continue according to your preference below:

Add a subscription and download protection

1.Select Add a subscription & download protection, and click Continue.

2.Type your activation key and click Add subscription. If you do not have a subscription yet, go back and choose Purchase a subscription or get a free trial by clicking Try protection for free.


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To manage your subscriptions, refer to Subscriptions and subscription management.

3.Now, your subscription is active, and you can:

a)Add another subscription using the process in step 2.

b)Protect device—Download the ESET product directly from ESET HOME and connect your device to the ESET HOME account to view and manage features. You can protect your current/other device or share the protection with someone else by following the instructions below:


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You can activate protection on macOS devices, but they will not appear as connected devices in your ESET HOME account. You will not see their security status in ESET HOME.

Protect this device—Download the ESET product installer to the device you are currently using and activate the ESET product.


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Operating system availability

You can protect only devices with the Windows, macOS, and Android operating systems.

4.To download the installer on the current device, click Protect this device and click Continue. If you do not have subscription units available, remove some devices, purchase a new subscription or increase your existing subscription capacity.


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When your subscription is expired, click Renew or add a new subscription by clicking Already have a renewed or new subscription?

5.Choose a subscription, if you have more than one eligible subscriptions, and click Continue. To protect your Windows Server device, click Click here to download the antivirus protection for Windows server, and follow the on-screen instructions.


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Protect an Android device

If you protect an Android device, you will be redirected to Google Play store to download the latest version of ESET Mobile Security or directly to the ESET Mobile Security application if you already have downloaded it. After ESET Mobile Security activation, your device will be connected to your ESET HOME account automatically.

For Android device, also the free version of ESET Mobile Security is available.

6.Click Download antivirus protection.

7.Click Got it.

8.Open the downloaded installer and activate the ESET product.

Protect another device


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In this video, ESET will guide you through sharing the subscription with someone else.

arrow_down_homeSend a download link via email—Send the ESET product installer to activate protection on your other devices.
arrow_down_homeShare a subscription—Share your subscription, allowing others to install and manage ESET protection on their devices through their own ESET HOME account. Only devices with Windows OS and macOS can be shared.

If your subscription is not overused and you have a free seat, you can share a subscription with someone else.

4.Select Share a subscription, and click Continue.

5.Choose the subscription, and click Continue.


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You can only share a subscription with one or more free subscription units. To free up subscription units, remove devices you no longer use.

6.Using the + and - buttons, choose the number of devices you would like to protect.

7.Type the email address to whom you want to send protection and click Share subscription.

8.Click Got it.

Buy a subscription

After selecting Buy a subscription, click Continue, and you will be redirected to the ESET eStore, where you can purchase the subscription. After the installation, log in to your ESET HOME account to protect your device.


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Purchase operation on iOS device

ESET HOME does not support the Buy a subscription operation on iOS devices. Log in to your ESET HOME account from a device desktop via web browser.

Try protection for free

1.Select Try protection for free, and click Continue.

2.Select the device's operating system you want to protect, and click Continue.

3.Click:

a)Download protection—The installer will be downloaded to protect your current device.

b)Send email—The protection will be sent to the email address entered.