既知の問題

Two-Factor Authentication limitation with Microsoft Entra ID

Single sign-on with Microsoft Entra ID does not support actions that require Two-Factor Authentication (2FA) in ESET Inspect Terminal.

回避策：二要素認証が必要なアクションを実行するには、二要素認証が有効なスーパーユーザーアカウントを使用するか、ESET PROTECT Hubで新しいネイティブユーザーアカウントを作成してください。既存のMicrosoft Entra IDユーザーアカウントとは異なるメールアドレスでアカウントを作成し、二要素認証を有効にします。 今後数か月のうちに全般的な修正を予定しています。

Show activation key unavailable for Microsoft Entra ID users

Microsoft Entra ID users with write permissions who log in to ESET PROTECT Hub using their Microsoft account credentials (single sign-on) cannot use the Show activation key feature in subscription details.

回避策：二要素認証が必要なアクションを実行するには、二要素認証が有効なスーパーユーザーアカウントを使用するか、ESET PROTECT Hubで新しいネイティブユーザーアカウントを作成してください。既存のMicrosoft Entra IDユーザーアカウントとは異なるメールアドレスでアカウントを作成し、二要素認証を有効にします。 今後数か月のうちに全般的な修正を予定しています。

Requests

This feature is available only for managing requests from standard resellers and MSPs who have completed the migration to ESET PROTECT Hub.

Subscription data discrepancy

There may be a discrepancy between the subscription unit consumption data shown in the Subscriptions tab and the actual number of active subscription units listed in the Active Units tab.

Reinserting deleted subscriptions

Standard subscriptions deleted in an ESET PROTECT Hub Customer account migrated from ESET Business Account cannot currently be reinserted.

Delayed subscription unit allocation refresh

When the user changes the allocation of subscription units in Sites, updates to unit counts in Sites and the root pool may take time or require a manual refresh. Both allocation from Sites to the root pool and vice versa are affected. During the delay:

•ESET Secure Authentication activation may succeed even when no subscription units are present in the respective site or root pool.

•ESET Secure Authentication activation may fail even though subscription units have just been allocated.

Site-level access limitation

If a user is granted access only to a site in ESET PROTECT Hub, it is currently not possible to provide access to the ESET PROTECT Web Console. 今後数か月のうちに全般的な修正を予定しています。

ESET PROTECT installer functionality after migration

After the migration from ESET Business Account and ESET MSP Administrator, the existing installers in ESET PROTECT may no longer function.

Workaround: Recreate the installer in ESET PROTECT. 今後数か月のうちに全般的な修正を予定しています。