Release Notes

Version 2.6.34.8 (Hot-fix release)

Release date: October 12, 2022

Changelog

Bug-fixes:

oFixed: Some MSP users report disappearing ESET PROTECT Cloud instances


Version 2.6.34.7 (Hot-fix release)

Release date: October 4, 2022

Changelog

Bug-fixes:

oFixed: Minor and major fixes


Version 2.6.34.3 (Service release)

Release date: September 13, 2022

Changelog

New features and improvements

oAdded: ESET Inspect Cloud was integrated with ESET MSP Administrator 2

oAdded: ESET PROTECT Enterprise bundle was added to ESET MSP Administrator 2

oAdded: Terms of Use updates are announced by email to ESET MSP Administrator 2 company administrator instead of the EMA2 Web Console pop-up window

oAdded: Minor improvements

Bug-fixes:

oFixed: Minor fixes


Version 2.6.33.2 (Hot-fix release)

Release date: July 13, 2022

Changelog

Bug-fixes

oFixed: Ever-running progress bar used to appear after executing license operation

oFixed: A wrong status of a pricelist might display

oFixed: Upgrade/downgrade email has incorrect wording

oFixed: Activation of ESET Cloud Office Security might fail

oFixed: The expiration date of the license does not change after the Suspend and Unsuspend actions

oFixed: MSP Manager has an issue with accepting Managed MSP requests for Cloud bundles

oFixed: Issue with not displaying activated devices when navigating between licenses

oFixed: Changing the time zone to "User browser local time" does not apply

oFixed: MSP's dashboard tile "Configure and deploy ESET products" contains an empty link

oOther minor fixes


Version 2.6.32.2 (Service release)

Changelog

New features and improvements

oNew date and time formats were added to Settings

oImproved Price List notifications

oThe new ESET brand identity was implemented to e-mail notifications

oSome products were renamed

oOther minor improvements

oEDITED: Support for ESET Endpoint Encryption was added on April 1, 2022

Bug-fixes

oMajor and minor bug fixes


Version 2.6.31.1 (Service release)

Changelog

New features and improvements

oEmail notifications for licenses with status Close to overuse were implemented

oUser-facing error messages were unified

oFrom now, only Active, Not yet active, and Close to expiration pricelists are displayed on the default pricelists screen

oLicense management was improved by subtotals per individual customer

oUpgrade/downgrade form was improved by pre-defined quantities

Bug-fixes

oThe issue with ordering a lot of licenses at the same time for Managed MSP was fixed

oDistributor without assigned pricelist now correctly does not see products

oProblem with removing the ESET Cloud Office Security/ESET PROTECT Cloud instance after deleting the EMA account was fixed

oOther and minor fixes


Version 2.6.30.2 (Service release)

Changelog

Improvements

oCompanies can be deleted entirely (once they are suspended)

oLicense ordering and creating company journeys were completely redesigned and improved

oUpgrade and downgrade license functionality was added

oUser profile was redesigned, and two new settings were added - Password expiration and Idle session timeout

oDistributors and MSP Managers are able to generate detailed license usage export, including all underlying companies in their hierarchy for a specific month

oFiltering, sorting and export options were added to section Activated devices

oLicense management screen now allows to export and save data in a .CSV file

oUsers are warned before suspending any remaining licenses for ESET Cloud Office Security or ESET PROTECT Cloud

oChanged Terms of Use of EMA2 and associated services (ESET PROTECT Cloud, ESET Cloud Office Security, ESET Dynamic Threat Defense) are announced properly to every impacted user

oSome of the products were renamed

oTooltips were added to the statuses of activated devices

Bug-fixes

oThe issues with Daily usage graph were fixed

oOccasional issues with wrong consumed units were fixed

oChange of Terms of Use announcement mistakenly appearing for users with the Read access was fixed

oIssue with trial license setting was fixed

oAuto deactivation setting wrongly affecting ESET Secure Authentication SDK seats was fixed

oIssue with special characters placing wrongly between quotation marks in Activated devices export was fixed

oIssue with License usage export executed on selected companies was fixed

oOther fixes


Version 2.6.22.4 (Hot-fix release)

Changelog

Bug-fixes

oUpdated the "Welcome tile" in Dashboard

oCalculation of ESET File Security within tier 26 and up are from the ESET Endpoint Antivirus category (previously it was 25 and up)

oFixed incorrect usage reports for ESET Secure Authentication

oFixed wrong wordings in notifications (in case an untrusted MSP executes operations on trial license)


Version 2.6.22.2 (Hot-fix release)

Changelog

Bug-fixes

oFixed stuck license operations for some PROTECT bundles

oFixed the missing ESET PROTECT Cloud tile displayed in specific hybrid (EBA - EMA 2) account case


Version 2.6.22.1 (Service release)

Changelog

New features and major changes

oCapability to automatically deactivate devices not connected to EMA 2 for a specified time period

oImproved design and new functionality of the License management screen

oESET Cloud Office Security (ECOS) language alignment between ESET Business Account (EBA) and EMA2

oCapability for all newly created Managed MSPs to use an API by default

oAudit log entry for the suspension of ESET PROTECT Cloud/ECOS

oImprovement to the suspended ESET PROTECT Cloud tile

oEmail notifications with requests of a managed MSP sent to managed MSPs are now sent also to MSP managers

Bug-fixes

oSome issues with automatic logout were solved

oExpired price lists incorrectly shown in EMA 2 were fixed

oInactive operations over expired trial licenses due to untrusted managed MSPs were fixed

oMissing options of full licenses were added to a contextual menu

oAn issue with some audit logs was fixed

oThe issue of missing activated units was fixed

oNonstandard behavior while selecting a date on a billing report of company detail was fixed

oA broken ECOS language setting was fixed

oVarious unexpected errors were fixed

oThe issue of missing billing data in MSP Manager detail was fixed

oESET Secure Authentication (ESA) Software Development Kit (SDK) activation issues were fixed

oESET PROTECT Cloud availability issues were fixed

oVarious other fixes


Version 2.6.15.2 (Hot-fix release)

Changelog

Bug-fixes

oMissing audit logs of ESET PROTECT Cloud activation and deletion were added

oLow performance of some actions was fixed

oECOS protected users wrongly displayed in Activated devices were fixed

oThe frozen create user button was fixed

oOther fixes


Version 2.6.13 (Service release)

Changelog

New features and major changes

oNew licenses were added to EMA2*

oESET PROTECT Cloud instance was added to EMA2*

oSeveral minor or invisible improvements

*Note: The release date of new licenses and consequently ESET PROTECT Cloud in EMA2 will differ from region to region.

Bug-fixes

oNo option to add/change access to ECOS for users after the change of the company's contact e-mail was fixed

oAn issue with missing ECOS tile was fixed

oIncorrect impersonation notification was fixed

oAn issue with wrong multiple license ordering was fixed

oFail of specific licenses migrated from EMA1 was fixed

oInability to convert trial license if the relevant user was deleted was fixed

oOther fixes

Known Issues

Some system responses might take longer than expected

After reactivation of ECOS, a temporary system error might appear

Audit log about unsuspended ECOS might be missed

An incorrect number of units and subunits might be presented on the license page

Daily usage graph might display only a limited period of days

Access rights on the company detail page might be not paged/displayed correctly

Various errors might appear during displaying daily usage for license

Reset backup codes operation might end up with an error

Order multiple licenses is rarely mistakenly allowed

Access rights tab might be missing for some companies on the Details company page

Multiple activated devices might appear on ESET Endpoint Security for Mac OS X

Other known issues


Version 2.5.6.3 (Hotfix)

Changelog

Bug-fixes

Known Issues

Some requests might take longer than expected

Reset backup codes operation might end up with an error

Multiple activated devices might appear on ESET Endpoint Security for Mac OS X

Wrong consumed units might be displayed on products (with no impact on billing)

Other known issues


Version 2.5.6.1 (Hotfix)

Changelog

Bug-fixes

oLicense usage and pricelist fixes

Known Issues

Some requests might take longer than expected

Reset backup codes operation might end up with an error

Multiple activated devices might appear on ESET Endpoint Security for Mac OS X

Wrong consumed units might be displayed on some products (with no impact on billing)

Other known issues


Version 2.5.6

ESET Cloud Office Security (ECOS) was added to ESET MSP Administrator. All eligible MSPs are now allowed to provide ECOS for customers (publicly available from October 29, 2020).

Changelog

New features and major changes

oNew ECOS license and provisioning functionality for MSPs, MSP Managers, and Managed MSPs

oEntirely new Dashboard and License management screen for MSPs, MSP Managers, and Managed MSPs

oEMA2 Terms of Use were updated

Bug-fixes

oOperations with expired trial licenses ending in error were fixed

oDuplicity in license usage was fixed

oSeveral minor or invisible improvements

Known Issues

Daily usage graph might display only a limited period of days

Some requests might take longer than expected

Various errors might appear during displaying daily usage for license

Reset backup codes operation might end up with an error

Multiple activated devices might appear on ESET Endpoint Security for Mac OS X

Wrong consumed units might be displayed on some products (with no impact on billing)

Other known issues


Version 2.4.6.1 (Service Release)

ESET Dynamic Threat Defense (EDTD) was added to ESET MSP Administrator. All eligible MSPs are now allowed to provide EDTD for customers. Contact your local ESET Partner for details. For more information about EDTD, please follow EDTD Online Help.

Changelog

New features and major changes

oNew product in EMA2 - ESET Dynamic Threat Defense

oSubmit feedback functionality

oPerformance improvements for several operations

oThe use of toast messages in more operations

Bug-fixes

oCrashed page for setting new password after old one expired was fixed

oLicense usage reports fails were fixed

oApplication error occurring after specific requests was fixed

Known Issues

ESET Dynamic Threat Defense license might cause issues when synchronized with ESET Security Management Center

Incorrect consumed units might be displayed on these products (with no impact on billing):

oESET Secure Authentication SDK

oESET Security for Microsoft SharePoint Server (per Server)

oESET Dynamic Threat Defense for Mail Security

Some requests might take longer than expected

Operations for an expired trial license might finish with error

Daily usage graph might not display all days

Various errors might appear during displaying daily usage for license

An error might appears during reset backup codes


Version 2.4.1.1

Changelog

New features and major changes

oSecurity improvements

oNew notifications for billing reports

oLicense usage reports and exports now contain also the number of seats

oImproved logout

oPerformance improvements

oOther minor or non-visible improvements

Bug-fixes

oIssues with auto logout were fixed

oWrong notification wording after changing password was fixed

oAn issue with incorrect MSP account activation when an e-mail is registered in ESET Business Account was fixed

oAn issue with not displaying users when creating MSP company was fixed

oMissing number of licenses in the Companies section was fixed

oAn issue with not suspended licenses was fixed

oOther minor fixes

Known Issues

Request for license usage reports might end with an error

Expired pricelist might be not hidden in rare cases

There might be various issues with ESET Secure Authentication

An error might appear when a user resets backup codes

Other known issues


Version 2.3.29.1

Changelog

Fixes:

oWhen creating a new MSP, sometimes not all users are displayed in the Access Rights section.


Version 2.3.29

Changelog

New features and changes:

oRequest pricelist extension option was added

oA number of audit logs were added

Fixes:

oAn issue with activating two-factor authentication was fixed

oUnavailable pricelist detail in individual cases was fixed

oIncorrect user name and IP address in specific audit logs were fixed

oOccasional maintenance page appearance was fixed

oUnavailable customer detail was fixed

oWrong information displayed in the User details tab was fixed

oUnavailable user management actions were fixed

oPricelist request email notification wording was fixed

oAn issue with daily usage graph was fixed

oUnavailable list of companies in a specific case was fixed

oAn issue with disappeared buttons was fixed

oOther fixes

Known Issues

Some requests might take longer than expected

After an expired password is changed, the system might show application error despite that password was changed successfully

An error might appear when a user resets backup codes

Other minor known issues


Version 2.3.22

Changelog

Fixes:

oThe issue with the unavailability of the EMA 2 portal was fixed.

oInconsistency in license requests was fixed.

oThe issue with displaying and sorting price lists was fixed.

oThe issue with long tags was fixed.

oOther fixes.

Known Issues

Operations for expired licenses might finish with an error.

Some requests might take longer than expected.

After the session timeout, the application might not display a logout page.

2FA responses may take longer than expected.

Other minor or rare known issues.


Version: 2.3.20

Changelog

Added:

oNew function allows eligible users to impersonate lower level users.

oLittle changes were applied to read permission.

oUser access rights management experience was improved.

Fixes:

oProblem create / update company and order license was fixed.

oIssue with sorting Divisions was fixed.

oOther bugs fixes.

Known Issues

Audit logs from license requests might not be generated.

Operations for expired licenses might finish with error.

Some requests might take longer than expected.

Available units in ESMC might not synchronize correctly.

2FA responses may take longer than expected.

Other minor or rare known issues.

 


Version: 2.3.15

Changelog

Added:

oNew EMA 2 API functionality is available through Swagger UI

oAPI access status info over users (user profile and user details) and child companies are added in EMA 2 web portal

oPerformance improvements fortify product and decrease response time

Fixed:

oIssue with displaying activated units

oRare duplicate records issue in audit logs

oRare issue with the wrong IP address in audit logs

oProblem with sorting companies

oIncorrect password reset e-mail wording

Known Issues

Operations for expired trial licenses finish with an error.

In rare cases, EMA 2 displays incorrect status of activated seats.

Change license quantity synchronization between EMA 2 and ESMC takes longer than expected.

2FA responses take longer than expected.