FAQ

If you have not received a confirmation email about registering your ESET PROTECT Hub account within 15 minutes, try the following:

•Check your spam and other secondary inbox folders. Mark noreply@protecthub.eset.com as a safe address in your email client or server.

•Ensure that your email address is not associated with legacy systems like ESET Business Account or ESET MSP Administrator.

•Gmail users: Check your Promotions folder. See How do I access the Promotions folder?

•Verify you do not have an existing ESET PROTECT Hub portal account. See How do I verify my existing account?

To change your ESET PROTECT Hub account password:

1.Log in to the ESET PROTECT Hub portal.

2.Click the profile icon in the top bar.

3.Click Security settings.

4.Click Change password.

5.Type your current password in the Current password field and your new password in both the New password and Confirm password fields.

6.Click Save.

To renew your forgotten password:

1.Click Forgotten password on the login page of ESET PROTECT Hub portal.

2.Type the email address you registered with ESET PROTECT Hub and click Submit.

3.Click the link in the password reset email, type the new password, and click Continue.

To change the email address connected to ESET PROTECT Hub:

1.Click the profile icon at the top.

2.Click the Edit button at the bottom of the page.

3.Click Change email next to the email address.

4.Type the new email address in the New email field.

5.Type the new email again in the Confirm email field.

6.Type your current password in Enter password field.

7.Click Authenticate. Your new email address will appear in your profile.

8.Click the Save button at the bottom to save changes.

Use the backup codes you received when registering with your ESET PROTECT Hub account. See Two-Factor Authentication.

If you have used all the backup codes, contact ESET Support for help.

To get the token to your new device:

1.Log in to the ESET PROTECT Hub portal at https://protecthub.eset.com using a backup code you received via email when registering with ESET PROTECT Hub.

2.Click your name to access your profile.

3.Disable Two-Factor Authentication by clicking the toggle next to Two-Factor Authentication.

4.Type your password and click Disable.

5.Click Use backup code, type a backup code and click Confirm.

6.Navigate to Two-Factor Authentication again, click the toggle next to Two-Factor Authentication.

7.Type your password and click Enable.

8.Follow the instructions to set up Two-Factor Authentication.

When client computers of identical hardware configuration (hardware fingerprint) are activated with the same license, you can see them as Multiple products in the Active Units section (Licenses > click a device and select Show details). However, these multiple products will only use one unit from the license.

See ESET solutions activation.

Click Help > Download installer in the top bar to deploy and set up your ESET business solutions on devices not managed by ESET PROTECT.

Your reseller issues invoices for ESET products; you cannot find them in ESET PROTECT Hub. Verify your email for the invoice or contact your reseller for assistance.