Access & Login
What credentials should I use to log in to ESET PROTECT Hub?
Use your existing ESET Business Account credentials to log in to ESET PROTECT Hub.
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Is there a new login page for ESET PROTECT Hub?
Yes. If you attempt to log in to ESET Business Account, you will be automatically redirected to the new subscription management portal—ESET PROTECT Hub.
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I have not received the migration confirmation email. What should I do?
Check your spam or junk folder. If the migration confirmation email is not in your spam or junk folder, contact ESET Support for help.
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Subscriptions & Devices
What happened to my subscriptions after the transition?
All subscriptions from ESET Business Account have been moved to ESET PROTECT Hub automatically. Subscription validity remains unchanged.
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Have I lost any data, or do I need to re-enter the subscription information?
No. All subscription data and active subscription units for assets with activated solutions have been preserved during the transition to ESET PROTECT Hub.
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What happened to devices with solutions activated by offline activation files?
Devices with solutions activated by offline activation files remain activated. Offline activation files have also been migrated to ESET PROTECT Hub.
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What happened to devices with solutions activated by whitelisted offline activation files?
These devices stay active but will not appear in ESET PROTECT Hub. You can still generate new offline activation files in ESET PROTECT Hub.
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Do I need to reinstall any ESET applications?
No. Your assets remain protected, and no reinstallation is required.
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Have my alerts and audit logs been transitioned to ESET PROTECT Hub?
No, neither alerts nor audit logs were transitioned from ESET Business Account to ESET PROTECT Hub. If you require access to audit logs for special purposes (for example, compliance, internal review), contact your local ESET Support and raise a support case. Audit logs can be exported on request.
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ESET PROTECT Platform modules & Services
Where do I find my ESET PROTECT Platform modules—ESET PROTECT, ESET Inspect, ESET Cloud Office Security?
You can access the modules from the main menu or via the ESET PROTECT Hub navigation menu  .
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Did my modules continue to work during the transition?
Yes. The modules continued to provide protection, even though they were temporarily inaccessible during the transition.
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Account Types & Special Cases
What if I used both ESET Business Account and ESET MSP Administrator 2 before the transition?
If your accounts were linked through an ESET PROTECT module, they were merged automatically.
If your accounts were not linked through a single ESET PROTECT module, they were transitioned separately.
Use a drop-down menu in ESET PROTECT Hub to switch between the accounts (as a Customer entity – transitioned ESET Business Account company and as an MSP entity – transitioned ESET MSP Administrator entity).
You can find more details about hybrid scenarios in the Knowledgebase article How hybrid ESET Business Account and ESET MSP Administrator 2 scenarios will work in ESET PROTECT Hub.
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Post-Migration Issues
What if I encounter issues after the migration?
Check the Known issues for the current list of issues and planned fixes. The page also provides estimated timelines for solutions. If your issue is not listed or you need assistance, contact ESET Support.
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After the Transition
Can I still manage subscriptions in the same manner in ESET PROTECT Hub?
Yes. ESET PROTECT Hub offers the same core features with a more modern interface and added capabilities.
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What should I do if I experience issues after the migration?
Contact ESET Support. We are here to help you with any questions or issues.
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