Access & Login
What credentials should I use to log in to ESET PROTECT Hub?
Use your existing ESET Business Account credentials to log in to ESET PROTECT Hub.
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Is there a new login page for ESET PROTECT Hub?
Yes. If you attempt to log in to ESET Business Account, you will be automatically redirected to the new license management portal—ESET PROTECT Hub.
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I have not received the migration confirmation email. What should I do?
Check your spam or junk folder. If the migration confirmation email is not in your spam or junk folder, contact ESET Support for help.
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Licenses & Devices
What happened to my licenses after the transition?
All licenses from ESET Business Account have been moved to ESET PROTECT Hub automatically. License validity and expiration dates remain unchanged.
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Have I lost any data, or do I need to re-enter the license information?
No. All license data and activated devices have been preserved during the transition to ESET PROTECT Hub.
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What happened to devices activated by offline license files?
Devices activated by offline license files remain activated. Offline license files have also been migrated to ESET PROTECT Hub.
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What happened to devices activated by whitelisted offline license files?
These devices stay active but will not appear in ESET PROTECT Hub. You can still generate new offline license files in ESET PROTECT Hub.
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Do I need to reinstall any ESET products?
No. Your devices remain protected, and no reinstallation is required.
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Have my alerts and audit logs been transitioned to ESET PROTECT Hub?
No, neither alerts nor audit logs were transitioned from ESET Business Account to ESET PROTECT Hub. If you require access to audit logs for special purposes (for example, compliance, internal review), contact your local ESET Support and raise a support case. Audit logs can be exported on request.
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Cloud Consoles (Modules) & Services
Where do I find my cloud consoles (modules) - ESET PROTECT, ESET Inspect, ESET Cloud Office Security?
You can access the cloud consoles from the main menu or the Product Navigator in ESET PROTECT Hub.
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Did my modules continue to work during the transition?
Yes. The modules continued to provide protection, even though they were temporarily inaccessible during the transition.
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Account Types & Special Cases
What if I used both ESET Business Account and ESET MSP Administrator 2 before the transition?
If your accounts were linked through an ESET PROTECT instance, they were merged automatically.
If your accounts were not linked through a single ESET PROTECT instance, they were transitioned separately.
Use a drop-down menu in ESET PROTECT Hub to switch between the accounts (as a Customer entity – transitioned ESET Business Account company and as an MSP entity – transitioned ESET MSP Administrator entity).
You can find more details about hybrid scenarios in the Knowledgebase article How hybrid ESET Business Account and ESET MSP Administrator 2 scenarios will work in ESET PROTECT Hub.
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Post-Migration Issues
What if I encounter issues after the migration?
Check the Known issues for the current list of issues and planned fixes. The page also provides estimated timelines for solutions. If your issue is not listed or you need assistance, contact ESET Support.
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After the Transition
Can I still manage licenses in the same manner in ESET PROTECT Hub?
Yes. ESET PROTECT Hub offers the same core features with a more modern interface and added capabilities.
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What should I do if I experience issues after the migration?
Contact ESET Support. We are here to help you with any questions or issues.
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