Quarantine
This section shows all files quarantined on client devices. Files should be quarantined if they cannot be cleaned, if it is not safe or advisable to delete them, or if they are being falsely detected by an ESET product.
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Not all detections found on client devices are moved to quarantine. Detections that are not quarantined include: •Detections that cannot be deleted •Detections that are suspicious based on their behavior, but are not identified as malware, for example, PUAs |
There are two ways to access the Quarantine:
•More > Quarantine.
•Computer details > Detections and quarantine > Quarantine tab.
If you click an item in the Quarantine section you will open the Quarantine Management menu:
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Show Details—Displays the source device, detection name and type, object name with full file path, hash, size, etc.
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Computers—Opens the Computers section with filtered devices connected with the quarantined file.
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Delete—Removes the file from quarantine and the affected device.
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Restore—Restores the file to its original location.
• Restore and Exclude—Restores the file to its original location and excludes it from scanning (prevents it from being reported by the ESET product again).
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Upload—Opens Upload Quarantined File task. This action is available after you click Show Details.
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The Upload function is recommended only for experienced users. To investigate the quarantined file, you can Upload it to a shared directory. |
Filters and layout customization
You can customize the current Web Console screen view:
•Manage the side panel and main table.
•Add filters and filter presets. You can use tags for filtering the displayed items.