Create a new ESET PROTECT Cloud user in ESET Business Account

1.Log in to your ESET Business Account account.

2.Select User Management > New User.


3.Fill in the required fields (read more in the ESET Business Account Online Help):

I.General - Provide basic information about the user

II.Access Rights:

a)Company Access - Select user's level of company access: Write, Read, Access only to selected sites.

b)User Management Access - Select the check box to allow user to manage other users in ESET Business Account.

c)ESET PROTECT Cloud Access:

Write - User has full access to ESET PROTECT Cloud.

Read - User can only view the data in ESET PROTECT Cloud.

Custom - You can define user access later in ESET PROTECT Cloud in Permission Sets.

No access - User has no access to ESET PROTECT Cloud.


To access ESET PROTECT Cloud, a user must have Write or Read access rights to at least one company with eligible (active) ESET PROTECT Cloud license.

III.Preferences - Set user's language for ESET Business Account and ESET PROTECT Cloud and set the time zone.

IV.Security - Adjust security settings for the user (password expiration, idle session timeout, two-factor verification).

Click Create to create the user.


4.The new user appears in the User Management with the Waiting for activation label.


5. The user will receive an activation email (to the email address you specified when creating the user). The user must click Activate your account.


6.The user needs to adjust the user settings and type the password twice (Create password and Confirm password), select the check box I agree to the ESET Terms of Use and click Activate the account.


7.Log in to your ESET Business Account account. Use the account from step 1; do not use the newly created user account yet.

8.Open the ESET PROTECT Cloud Web Console. Click More > Users > select Mapped ESET Business Accounts > click the Add New button.


9.Click Select under ESET Business Account identifier.


10. Select the user you created in the previous steps and click OK.


11. Select the user's Home group and click Continue.

12. In Permission Sets, you can see the permissions level that you assigned to the user in step 3. If you selected Custom ESET PROTECT Cloud Access in step 3, you need to assign a permission set to the user (an existing one or you can create a new permission set). Click Finish.


13. Users that were granted the access to ESET PROTECT Cloud will see the option to open ESET PROTECT Cloud in their ESET Business Account.