Anti-theft FAQ
This chapter covers frequently asked questions and common problems. Click a topic for instructions to resolve your problem:
•What to do in case of a robbery
For illustrated instructions to resolve the following issues, visit our online Knowledgebase:
•Activate and set up Anti-Theft in your ESET Windows product
•Optimize your device for Anti-Theft in ESET Windows home products
•Set up Anti-Theft protection in ESET Mobile Security for Android
•Disable Anti-Theft in ESET Windows home products
•Open the main program window of ESET Windows products
Find out more about ESET at the following links:
If you cannot find the solution to your problem/question here, you can visit our regularly updated online Knowledgebase.
If necessary, you can contact ESET Technical Support with your questions or problems using the contact form available in the Help and Support panel of your ESET product.
To send a support request from your Android device, tap the Menu icon 
in the ESET Mobile Security main screen (or press the Menu button on your device) and tap Customer Care > Customer Care. Fill in all of the required fields. ESET Mobile Security includes advanced logging to help diagnose potential technical issues. To provide ESET with a detailed application log, make sure that Application log is selected (default). Tap Submit to send your request. An ESET Customer Care specialist will contact you at the email address you provided.