How to

This chapter covers frequently asked questions and common problems. Click a topic for instructions to resolve your problem:

How to add a new device

What to do in case of a robbery

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If you cannot find the solution to your problem/question here, you can visit our regularly updated online Knowledgebase.

If necessary, you can contact ESET Technical Support with your questions or problems using the contact form available in the Help and Support panel of your ESET product.

To send a support request from your Android device, tap the Menu icon ANTITHEFT_ANDROID_BUTTON_MENU in the ESET Mobile Security main screen (or press the Menu button on your device) and tap Customer Care > Customer Care. Fill in all of the required fields. ESET Mobile Security includes advanced logging to help diagnose potential technical issues. To provide ESET with a detailed application log, make sure that Application log is selected (default). Tap Submit to send your request. An ESET Customer Care specialist will contact you at the email address you provided.