ESET Online Help

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Registration and the first log in

To log in to the ESET PSA plugin portal, visit: https://psa.eset.com. Use your EMA2 credentials to log in to the ESET PSA plugin. Contact your local ESET partner to receive the EMA2 registration email if necessary.

After the first log in, a Terms of Use window will appear. Read the linked Terms of Use and Privacy Policy and click Accept if you agree.

Because there is not an active PSA Connection configured yet, the Welcome to the ESET PSA plugin window appears. Click the Start Guided Setup or Skip to bypass the step-by-step configuration wizard.

important

Guided Setup

We strongly recommend that you do not skip this step. However, if needed, you can manually configure ESET PSA plugin anytime via Connection Settings.

note

Idle session timeout

ESET PSA plugin logs you out after 20 minutes of inactivity.

Basic navigation

The Dashboard is your primary view after the login. Use the main menu options on the left to navigate ESET PSA plugin. Click Collapse psa_plugin_icon_collapse_menu_01 to collapse the menu on the left side of the screen; you can expand it by clicking Expand psa_plugin_icon_expand_menu_01. See the example dashboard view below with the PSA Connection to Autotask PSA connected and Automatic Adjustments disabled.

psa_plugin_dashboard_active_connection_01

Help

To search for Online Help and additional resources, click the Help psa_plugin_icon_help_01 icon. From the drop-down menu, select:

•ESET Online Help—is the primary source of help content. The latest Online Help version will automatically open when you have a working internet connection.

•Knowledgebase—contains answers to the most frequently asked questions and recommended solutions for various issues.

•Support forum—provides ESET users with an easy way to get help and help others. You can post any problem or question related to your ESET products.

•Support news—has the support news RSS feed.

•ESET Security News—offers award-winning news, views and insight from the ESET security community.

•Contact Support—contains a contact form for ESET Technical Support.

•About—displays the ESET PSA plugin portal version number, copyrights and trademark information. You can also access the ESET PSA plugin legal documents: Terms of Use and Privacy Policy.

User

Displays the name of the current user. All ESET PSA plugin user management is done via the EMA2 portal, including your Two-Factor Authentication (2FA) settings.

To change the UI theme, click the User > Set Theme and choose the theme from the drop down menu. Click Save Changes.

Logout

To log out of ESET PSA plugin, click the Logout psa_plugin_icon_logout_01 icon in the top right corner.