ESET PROTECT Connection
Use these steps to add a new ESET PROTECT connection. You can also modify or delete existing connections in the ESET PSA plugin.
Add a New Connection
1.Select Connection Settings > ESET PROTECT Connections.
2.Click Add New Connection.
3.Select Cloud from the PROTECT Connection Type drop-down menu.
4.Type the PROTECT Connection Name into the required field. Do not use special characters, only letters and numbers for the ESET PROTECT server-friendly identifier.
5.Select your ESET PROTECT server regional location from the PROTECT Server Region drop-down menu.
6.Type the user's Email and Password. Click Continue.
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Dedicated API user for integrations We recommend creating a dedicated (read-only) API user with activated integrations in your ESET MSP Administrator. |
7.A confirmation message will appear. Read the message and click Close.
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Synchronization delay After establishing this connection, it may take several minutes for the Static and Dynamic groups on your ESET PROTECT server to populate for this integration. |
Modify Connection
1.Select Connection Settings > ESET PROTECT Connections.
2.Click the Cloud Server Name.
3.In the next window, click Edit Connection.
4.Edit your ESET PROTECT server regional location from the PROTECT Server Region drop-down menu.
5.Type the user's Email and Password. Click Continue.
6.A confirmation message will appear. Read the message and click Close.
Delete Connection
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Related settings removal Deleting the ESET PROTECT Connection in ESET PSA plugin will also remove other settings related to the ESET PROTECT connection (for example, your Ticket Logs). This action cannot be undone. |
1.Select Connection Settings > ESET PROTECT Connections.
2.Click the Cloud Server Name.
3.In the next window, click Delete Connection.
4.In the next window, confirm your selection and click Delete or Cancel to keep the current ESET PROTECT connection.