Billing Adjustments

The Billing Adjustments view provides the central overview for all the differences detected between ESET license usage in the MSP's ESET MSP Administrator (EMA2) and the contract in the customer's PSA system.

Based on this information, you can investigate and manually approve billing for each difference detected.

The highlighted rows are waiting for your approval. The white rows are previously approved entries that can no longer be modified and are listed for future reference.

If an entry is pending approval, a red badge with a white number is visible on the Billing Adjustments left-side menu option, representing the number of adjustments pending approval.

The view shows a list of all adjustment entries with the latest on top.

View details:

•Date Occurred—Date and time stamp of the adjustment occurrence (latest entries on top by default)

•Contract Name—PSA Contract Name

•Service Name—PSA Service Name

•Adjustment Amount—The number of licenses that are different between ESET license usage in the MSP's ESET MSP Administrator (EMA2) and the contract in the customer's PSA system

•Total Amount—Total number of licenses listed in the customer's PSA system

•Approved—Approved billing adjustments flagged by a green check mark

•Approved By—Name of the ESET PSA plugin approver that approved the adjustment

Click Add filter to filter the view, or click each column header to sort according to your needs.

Click the Refresh icon to refresh the displayed Billing Adjustments information.

Approving adjustments

To manually approve the adjustments:

1.Click the line or select the check box next to the line entry you want to approve.

2.Click Approve.