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Follow the deployment steps for MSPs, or read more about the ESET PROTECT and ESET PROTECT Cloud below.


ESET PROTECT builds on its predecessor, ESET Security Management Center, and provides more MSP-oriented functions. ESET PROTECT comes in two variants: on-premises installation and cloud instance (ESET PROTECT Cloud). All MSP-related features are enabled after importing an ESET MSP Administrator account into ESET PROTECT. If you are a cloud user, create your ESET PROTECT cloud instance from ESET MSP Administrator portal to enable all MSP features.

This guide describes the on-premises installation and cloud instance of ESET PROTECT. The deployment of the products differs between cloud and on-premises installation, but the customers' setup is mostly the same.

What are the differences between the cloud and the on-premises management console?

ESET MSP Administrator

ESET's license management portal for MSPs, ESET MSP Administrator,, is the current version of the original MSP portal, These two portals are referred to as EMA 1 and EMA 2. Currently, EMA 1 is at the end of life status, and it is not accessible anymore. We will only refer to EMA 2 in this guide as ESET MSP Administrator.

Customer Setup Wizard

The key MSP feature in the ESET PROTECT is the MSP customer setup. This feature helps you create a user and customized ESET Management Agent installer for each customer.

MSP Tree

After importing the ESET MSP Administrator account, ESET PROTECT synchronizes with the ESET MSP Administrator and creates the MSP Tree. The MSP Tree is a structure in the Computers menu, representing the structure of companies in your ESET MSP Administrator account. Items in the MSP Tree use different icons than standard ESET PROTECT devices and groups. You cannot modify the MSP Tree structure inside the ESET PROTECT Web Console. The MSP Tree reflects the changes you make in the ESET MSP Administrator portal. However, suspending a company in EMA 2 does not allow you to remove the company from the MSP Tree in  ESET PROTECT.


Shared Objects Group

After the synchronization of the MSP account, ESET PROTECT creates the MSP tree. There is one Shared Objects static group for each MSP and MSP manager. MSPs can share objects like policies and tasks via the Shared Objects group.

Each MSP user created using the customer setup has read and use access to all Shared Objects groups above the user. You can inspect the permission sets assigned to the user to see the list of access groups. Users can access only upstream Shared Object groups, not groups from parallel MSP managers.