MSP migration to Cloud

Before migrating the ESMC 7 / ESET PROTECT with MSP accounts to ESET PROTECT Cloud, make sure your environment matches the prerequisites, and you are aware of the limitations.


Migration to ESET PROTECT Cloud is available only for ESMC / ESET PROTECT servers and ESET Management Agents version 7 or later.

All migrated devices are under the MSP tree (structure of static groups under the MSP groupmsp_tree_icon synchronized from ESET MSP Administrator account).

Limitations of migration

MSP's ESET PROTECT Cloud does not support ESET Inspect. If you migrate from ESET PROTECT to ESET PROTECT Cloud, you will not be able to manage ESET Inspect from ESET PROTECT Cloud.

You cannot migrate a database from ESMC 7 / ESET PROTECT server to ESET PROTECT Cloud. The database data (dynamic groups, dynamic group templates, reports, detections, notifications, tasks, installers) will not migrate.

You will migrate:

oESET Management Agents (managed computers)



Before migrating your whole network, test the migration process first. Start with a small group of devices to which you have physical access. After the test group successfully connects the ESET PROTECT Cloud, continue with the rest of the machines.


To migrate ESET PROTECT with MSP accounts to ESET PROTECT Cloud :

1.Create a new ESET PROTECT Cloud instance

2.Migrate policies

3.Migrate ESET Management Agents

4.Set up ESET PROTECT Cloud users in ESET MSP Administrator

5.Set up custom Permission Sets in ESET PROTECT Cloud

6.Add ESET MSP Administrator users to ESET PROTECT Cloud Web Console