ESET Online Help

Search English
Select the category
Select the topic

Social login failed - email address already in use

When you received one of the following error messages about an already used email address during the social button use, how to resolve the issue?

The email address is already associated with another ESET HOME account. Use a different email address or learn more about login options by clicking the link below.

This error message appears when an ESET HOME account is already created with the same email address but connected to a different Apple/Google account.

To resolve this issue:

•Log in with your ESET HOME registered email and password or

•Use a different Apple/Google account already connected with your ESET HOME account.

example

Example

Your ESET HOME account is created with the email address esetemail_1@gmail.com and connected with the social account esetemail_2@gmail.com.

You try to log in by using Google social button and use the email address esetemail_1@gmail.com, but you receive an error message mentioned above because your ESET HOME account registered to esetemail_1@gmail.com is already connected with Google social account esetemail_2@gmail.com.

To log in successfully to ESET HOME using the Google social button, use the social account – esetemail_2@gmail.com.

The email address is already associated with another ESET HOME account. Please log in with your Google/Apple account and connect your Apple/Google account in the account settings.

This error message displays when the ESET HOME account is already created with the same email address, but you used an incorrect social button to log in.

To resolve this issue:

1.Log in to your ESET HOME account with your Apple/Google account using the correct social button (choose the existing one based on the error message suggestion).

2.Open https://home.eset.com/account.

3.Connect your ESET HOME account with Google or Apple ID in the Social login section.

example

Example

Your ESET HOME account is connected with the Apple account esetemail@gmail.com. You try to log in with your Apple account using the Google button, but you receive an error message mentioned above because your ESET HOME account is connected with Apple social account esetemail@gmail.com.

To log in successfully to ESET HOME using the social account – esetemail@gmail.com, use the Apple social button.