Status
Anti-Theft status can be as follows:
•Not missing —Desired value when no activity is needed (green icon 
), or you need to perform the specific action due to optimization issues (yellow icon 
) displayed in the Optimization section.
•Marked as Missing—Device was reported stolen or missing, Anti-Theft records data.
•Suspicious activity—Successful Phantom Account auto-login.
To report a device as stolen or missing, select the device and click My device is missing.
The following actions will be taken:
•You will receive an email notification that your device status has been set to missing.
•When the missing computer or device goes online, ESET Security Ultimate, ESET Internet Security, ESET Smart Security Premium or ESET Mobile Security will record information on regular intervals. This data can be viewed in the Activity tab.
•The missing device will automatically restart within a few minutes of going online.
•If a Phantom Windows account exists, the device will use this account as the default account and automatically log into it. This prevents people from logging into other user accounts or accessing user data.
•Clicking the Play Siren button in Activity screen triggers a loud alert sound for 5 minutes. The siren will play at full volume regardless of your mobile device's mute setting.
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The Play Siren button is only available when the mobile device is in Missing state. Switching the device to Missing state locks it, and the siren can be stopped by switching the device back to Not missing state. |
•If you want to erase all data from its memory card and clear contacts and accounts, click the Wipe button. This feature is not supported on mobile devices running Android 14 or later and when using ESET Mobile Security version 10 or later.
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Click Run a test to simulate data gathering activities carried out by Anti-Theft when your device is marked as missing. |
Important recommendations
It is highly recommended that you take the following actions to mitigate the potential damage caused by criminals:
•Keep the details of your ESET HOME account log solely to yourself—Do not share the username and password you use to log into the Anti-Theft web interface. We recommend not to save the login credentials in your web browser.
•Change your email account password—Particularly if you use email programs such as Outlook Express or Mozilla Thunderbird, or if you have stored webmail passwords recorded in your web browser (for example, your Gmail account password).
•Change your internet banking password and check your bank accounts for suspicious transactions.
•Change passwords for all of your social media presences – This concerns mainly social networks like Facebook or Twitter.
Click, I recovered my device to revert it to the Normal state. The device will restart, and your normal user account will be re-activated.
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The default monitoring period is 14 days. Five days before expiration, you will receive an email from ESET prompting you to review the status of your device. |