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About the product

ESET PROTECT Cloud is a multi-tenant, scalable cloud console that manages ESET products remotely.

An MSP can have only one ESET PROTECT Cloud instance, even if more than one customer has an eligible license. One ESET PROTECT Cloud instance can serve all eligible customers, up to 50,000 total client devices.

Before using the ESET PROTECT Cloud, you must order the license bundle and activate the instance.

You can access the ESET PROTECT Cloud console from the Dashboard or Main menu in ESET MSP Administrator 2.

After you have an active instance, you can remove or suspend it.

You can share access to the cloud console with other ESET MSP Administrator 2 users. See the permission scenarios for ESET PROTECT Cloud.

Find out more in the ESET PROTECT Cloud product documentation.

Activation and licenses

To create the ESET PROTECT Cloud instance, you need at least one company with the Cloud-eligible license bundle seats. In the ESET PROTECT Cloud, you can use only eligible license bundles, ESET LiveGuard Advanced and ESET Full Disk Encryption. Other licenses are not synchronized from EMA 2 to ESET PROTECT Cloud.

Hybrid accounts

A user of a hybrid account uses the same email for logging in to ESET Business Account and ESET MSP Administrator 2. It has specified access rights for each portal. The instance of ESET PROTECT Cloud is accessible from both portals. The portal used for setting up the instance is the managing portal, and the instance can be removed or suspended only from that portal. If the eligible license in the managing portal expires or is removed, the linked ESET PROTECT Cloud instance will be suspended even if the other portal has an eligible license.

Managing mobile devices

ESET PROTECT Cloud can remotely manage Android devices. The Cloud Mobile Device Management (cMDM) is available with a cloud license bundle that contains Endpoint Security seats. The seats for managed mobile devices are subtracted from the ESET Endpoint Security + File Security license seats.

How to use ESET PROTECT Cloud

1.Get the license and activate your instance.

2.Log in to the ESET PROTECT Cloud console.

3.Your eligible license bundles from ESET MSP Administrator 2 are synchronized to ESET PROTECT Cloud.

4.Follow the Getting started with ESET PROTECT Cloud guide.