Permission scenarios

ESET PROTECT Cloud permissions

You can set up ESET PROTECT Cloud user permissions only if you have a ESET PROTECT Cloud instance active. The setup dialog is available when editing or creating a user.

Regardless of the number of MSP customers who are managed using ESET PROTECT Cloud, you only have one instance of the ESET PROTECT Cloud console.

EMA 2 users with Read/Write/Custom ESET PROTECT Cloud permissions can log in to the ESET PROTECT Cloud console using their EMA 2 login and manage the customers' computers and products according to their access level.

User permissions in ESET PROTECT Cloud and ESET MSP Administrator 2 are separate. For example, the user can have full access in ESET PROTECT Cloud while having no access in ESET MSP Administrator 2.

Permission types

You can set or change the permissions for a user via User management.

WriteUser has full access to the ESET PROTECT Cloud and can access all customers in your ESET PROTECT Cloud instance.

ReadUser can view all collected data in the ESET PROTECT Cloud and can see all customers in your ESET PROTECT Cloud instance.

CustomUser with a custom permission set needs to have a defined permission set in the ESET PROTECT Cloud console. Otherwise, the user has no rights over any objects.

No access—User cannot access the ESET PROTECT Cloud.