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Manage MSP licenses with remote console

Users of an MSP Company can add licenses in ESET PROTECT On-Prem using their EMA 2 credentials in the ESET Business Account Login or ESET MSP Administrator section. The EMA 2 credentials are the email address and password of the EMA 2 MSP User that manages the licenses for that company.

ESET PROTECT On-Prem can be used to distribute MSP licenses to client endpoints. ESET PROTECT On-Prem connects to EMA 2 using the EMA 2 account to retrieve license credentials.

The Users you create within your Company will have access to specified MSP Customers to manage licenses. Each EMA 2 User account (email and password) with access rights to a company can be used in ESET PROTECT On-Prem to synchronize the licenses.

Manage EMA 2 licenses with ESET PROTECT On-Prem

After you create a new MSP Customer, add users and assign licenses, you can add the MSP account to ESET PROTECT On-Prem to sync licenses. ESET PROTECT On-Prem supports importing the entire MSP tree structure from EMA 2. Read more about MSP integration in the ESET PROTECT On-Prem documentation.

To sync EMA 2 licenses and company trees in ESET PROTECT On-Prem:

1.Open the ESET PROTECT On-Prem Web Console in your web browser and log in.

2.Click More > License Management.

3.Click Actions > Add Licenses and select ESET Business Account or ESET MSP Administrator.

4.Type in the email address and password used for the MSP Company.

5.Click Add Licenses.

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After synchronization, you can find your MSP structure imported in the Computers section of the Web Console. The licenses in ESET PROTECT On-Prem synchronizes automatically every 24 hours. To run the sync manually, click Synchronize Licenses (or alternatively, restart the ESET PROTECT On-Prem Server).