User management

Enroll people you trust to help you manage a share of your licenses.

note

Security Administrator accounts

Security Administrator accounts are not migrated from ESET License Administrator to the ESET Business Account portal when migrating licenses.

ESET MSP Administrator account

If an email address is registered as an ESET MSP Administrator (EMA) account, and you create a user in ESET Business Account (EBA) portal using that email address, after confirming the activation link received via email, no password configuration is requested. Password configured for the ESET MSP Administrator account remains in use. If you change the user's password in one of the services (EMA or EBA), it updates both accounts.

1.In the ESET Business Account (EBA) portal, navigate to User management, and then click New User.

eba_new_user_0

2.Type in the required personal details. Use a valid email address so that the user receives the confirmation email (may take up to 15 minutes to deliver), which includes the activation link.

3.Assign desired permissions regarding the company and sites. Click Create.

note

Language of user interface

The language selected under the registration form will be used as the display language in the ESET Business Account portal. The display language can be changed in the portal after clicking your name.

Superuser

Superuser superuser_icon - Owner of a particular EBA account by default. The only user who can request the activation of the ESET PROTECT Cloud account.

To assign the superuser role to a different user:

1.Click the user, select Edit.

2.Select Reassign superuser rights to this user, click Save.

3.Enter the password of the current superuser, click Reassign.

Access rights

To allow a user to manage other users, select Write for Company access. An additional user is not able to delete the initial creator of a particular Business Account.

Company access

Read — View Alerts, Licenses, Sites, Audit logs, and Activated device

Write — View and manage Alerts, Licenses, Sites, Activated devices and Users

No Access — Users cannot view any company information, only information related to the Sites they are associated with

If you select No Access for a user, you must associate them with at least one site and select the desired permission (Read, Write) regarding the particular site.

Site access

Read — View site-related Alerts, Licenses, and Audit logs

Write — View and manage site related Alerts, Licenses

Specify permissions per site.

ESET PROTECT Cloud access

Read — Users can access ESET PROTECT Cloud and view the collected data

Write — Users has full access to ESET PROTECT Cloud

Custom — User cannot access ESET PROTECT Cloud until you configure their permissions in ESET PROTECT Cloud.

No Access — Users cannot access ESET PROTECT Cloud

ESET Cloud Office Security access

Read — Users can access ESET Cloud Office Security (ECOS), see all collected data

Write — Users have full access to ECOS

No Access — Users cannot access ECOS

Require a password change at the next login

To force a user to change their password at the next login:

1.Click the user, select Edit.

2.In the Security section, select Password change required.

3.Click Save.

Delete users

To delete a single user:

1.Click the user, select Delete.

2.Click Delete in the confirmation dialog.

To delete multiple users:

1.Select the check box next to each user to be deleted.

2.Click Delete, then click Delete again in the confirmation dialog.

warning

Cannot recover deleted accounts

If a user is deleted from your EBA account, the deleted account cannot be recovered.