ESET Online Help

Search English
Select the topic

Login screen

We recommend that you log into ESET PROTECT via ESET Business Account. From ESET Business Account you can open ESET PROTECT directly. This is the recommended login method because this way you will be logged into ESET Business Account and ESET PROTECT simultaneously. While it is also possible to log in to ESET PROTECT directly from the ESET PROTECT login, you may experience issues with certain functions that require you to be logged into ESET Business Account.

ESET Business Account login credentials (username and password) are used for both of the methods mentioned above.


If you experience problems logging in or receive error messages while trying to log in, see Web Console Troubleshooting for suggestions to resolve your issue.

The language of login screen and ESET PROTECT Web Console can be changed in ESET Business Account User Settings > Language.


Not all elements of the Web Console will change after the language change.  Some of the elements (default dashboards, policies, tasks, etc.) are created during the initial configuration of your ESET PROTECT instance and their language cannot be changed.

Forgotten Password allows you to recover forgotten password to your account.


Session management and security measures:

Login IP address lockout

After 10 unsuccessful login attempts from the same IP address (for example, using incorrect login credentials), further login attempts from this IP address are temporarily blocked. After 15 minutes, log in using the correct credentials. The IP address ban on login attempts does not affect existing sessions.