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License Management

By purchasing licensing for any ESET business product, you automatically receive access to ESET PROTECT. You can easily manage your licenses via ESET PROTECT from the main menu under More > License Management.If you already have an ESET-issued Username and Password that you want to convert to a License Key, see Convert legacy license credentials. The Username and Password have been replaced by a License Key/Public ID. A License Key is a unique string used to identify the license owner and the activation itself.

You can activate your ESET business product using ESET PROTECT.

Permissions for license management

Each user can be assigned a permission for Licenses. Permissions are valid only for licenses contained in the static group where that permission set is assigned. Each type of permission allows a user to perform different actions.


Only Administrators whose home group is set to All, with Write permission for licenses in the home group can add or remove licenses. Each license is identified by its Public ID and can contain one or more units. Licenses can only be distributed by the Administrator to other users with sufficient permissions. A license is not reducible.

Licenses from ESET MSP Administrator 2 are divided into one pool for each company. You cannot move a license out of the pool.

License Management in Web Console


Licenses from the same ESET Business Account user or the same company are grouped into license pools. Click icon_expand_arrow to expand the license pool and see license details.

In ESET Business Account and ESET PROTECT, each license is identified by:

Public ID

License Type - Business (paid license), Trial (trial license), MSP (Managed Services Provider license), and NFR (Not For Resale license).

The additional license information includes:

The license Owner name and Contact.

The License User name and type: company_normal Company, locate_defaultSite, msp_customer_normal MSP Customer.

The security Product name for which its license is intended.

License Status (if the license is expired, overused, or at risk of expiration or overuse, a warning message will be displayed here).

The number of Units that can be activated with this license and number of offline units. For ESET Mail Security products, license usage is calculated based on Subunits used for activation.

The number of Subunits of ESET server products (mailboxes, gateway protection, connections).

The license Expiration date.

oSubscription licenses might not have an expiration date.

You can filter licenses by their Status:

icon_success OK - Green

Your license is activated successfully.

validation-status-icon-error Erorr(s) - Red

The license is not registered, has expired, or is overused.

validation-status-icon-warning Warning(s) - Orange

Your license is still depleted or is about to expire (expiration is due in 30 days).

icon_suspended Deactivated or suspended

Your license is deactivated or suspended.

exclusion Obsolete

Your license has expired.

Click the Actions button to manage the selected license pool(s):

icon_tags Tags

Edit tags (assign, unassign, create, delete).

add_new_default Add Licenses

Click Add Licenses and then select the method you want to use to add your new license(s):

1.ESET Business Account or ESET MSP Administrator - Connect an ESET Business Account or EMA 2 and add all its licenses to the License Management section. ESET PROTECT is also backward compatible with ESET License Administrator and ESET MSP Administrator so you can use your Security Admin credentials instead of ESET Business Account.

2.License Key - Enter a license key for a valid license and click Add Licenses. The license key will be verified against the activation server and added to the list.

3.Offline License File - Add a license file (.lf) and click Add License. The license file will be verified and the license added to the list.

You can see how the license was added based on the icon in the Owner Name column: icon_offline_license Offline License File, icon_license_owner License Key or mn_icn_user_normal ESET Business Account or ESET MSP Administrator.

delete_default Remove Licenses

Remove the selected license pool(s). You will be asked to confirm this action. Removal of the license does not trigger deactivation of the product. Your ESET product will remain activated even after the license has been deleted in ESET PROTECT License Management.

move_default Access Group

Move the selected license pool(s) to another Static Group.

update_default Synchronize Licenses

Refresh license information in ESET PROTECT immediately. Licenses synchronize automatically once a day with ESET license servers. If you are using ESET Business Account, ESET License Administrator, or ESET MSP Administrator licenses synchronize automatically once a day also with these services.

icon_open Open EBA

Open the ESET Business Account portal.

icon_open Open EMA

Open the ESET MSP Administrator portal.

Expand a license pool and click a license to perform the following actions. The action set depends on the type of selected license:

play_default Use License For Activation

Run Product Activation task using this license.

icon_installers Create All-in-one installer

Use the selected license in the All-in-one Agent installer.

icon_tags Tags

Edit tags (assign, unassign, create, delete).

manage_default Manage license

If the license is synchronized from ESET Business Account or ESET MSP Administrator, you can manage the license. If the license is overused, you can increase license capacity or deactivate some of your devices.

update_default Renew license

Renew the expiring, expired, suspended or deactivated license in ESET Business Account or ESET MSP Administrator.

update_default Upgrade license

Upgrade the trial license in ESET Business Account or ESET MSP Administrator.

audit_log Audit Log

View the Audit Log for the selected item.

icon_copy_to_clipboard Copy public license ID

Copy the public license ID to clipboard.

Subscription licenses

ESET PROTECT supports management of subscription licenses. You can add such a license using ESET Business Account or ESET MSP Administrator, or a License Key. You can check your subscription's validity under License Management in the Validity column or Computers > Show Details. It is not possible to create an offline license file from a subscription license.

Support for ESET Business Account Sites

You can import the complete structure of your ESET Business Account, including the distribution of license seats among the sites.

Activation of ESET business products

You can distribute licenses to ESET products from ESET PROTECT using two tasks:

The software installation task

The product activation task

Deactivation of ESET business products

You can deactivate the ESET business product (remove the license from the product) in several ways using the ESET PROTECT Web Console:

in Computers, select the computer(s) and select disable_default Deactivate Products - Remove license from all selected devices via ESET license server. Product is deactivated even if it was not activated from ESET PROTECT or license is not managed by ESET PROTECT.


If you select only one computer with more ESET products installed (for example ESET endpoint product and ESET Inspect Connector), you can select to deactivate individual products.

Remove computer from management

Create the Delete Not Connecting Computers Task with the Deactivate License option.

Filters and layout customization

You can customize the current Web Console screen view:

Manage the side panel and main table.

Add filters and filter presets. You can use tags for filtering the displayed items.

Sharing licenses among branch admins


There are three users and Administrator, each user has their own home group:

John, San Diego

Larry, Sydney

Makio, Tokyo

The administrator imports 3 licenses. These are contained in the static group All and other users cannot use them.

To assign a license to another user, the administrator can select the check box next to the license pool they want to assign to another user, click the Actions button and then click move_default Access Group > move_default Move and select group where that user has permission. For the user John, select the group San Diego. John needs to have Use permission for Licenses in the group San Diego to use the license.

When the user John logs in, he can only see and use the license that was moved to his group. The administrator should repeat the process for Larry and Makio, afterward, users can see only their license, while Administrator can see them all.