Third-party Authenticator Applications

ESET Secure Authentication supports third‑party TOTP authenticator applications, such as Google Authenticator, Microsoft Authenticator, and others.

Prerequisites

•This feature is disabled by default and must be enabled before a user can enroll in a third‑party authenticator app. In ESET Secure Authentication, navigate to Settings > Mobile Application > enable Allow Provisioning of Third-Party Applications > click Save.

•The third-party authenticator app must support the OATH standard.

•When a third-party authenticator app is provisioned, only time-based one-time passwords (TOTP) are supported. Other methods are not supported.

Enrollment in a third-party authenticator app

The enrollment process may differ based on the form the administrator chooses:

•Enrollment via the email

•Self-enrollment

Enrollment via the email

The steps below describe the scenario when the user gets an enrollment email:

1.Open the link displayed in "If you prefer to use a third-party authenticator app, open this link in your web browser:" part.

2.Click add the account manually.

3.Click here to use a third-party authenticator app.

4.You see a warning that you are switching to a third‑party authenticator. Click the Continue button.

5.Scan the QR code from the screen.

Self-enrollment

The steps below describe the scenario when the user sees a QR code after logging in to a component/system protected by ESET Secure Authentication:

1.Scan the QR code from the screen.

2.Open the link in the web browser.

3.Tap add the account manually.

4.Tap here to use a third-party authenticator app.

5.You see a warning that you are switching to a third‑party authenticator. Tap the Continue button.

6.Copy the displayed setup key to the authenticator app.