ESET Online Help

Search English
Select the topic

Upgrade and downgrade of licenses

Users can upgrade or downgrade a license bundle in the License Management menu.

The change is effective immediately. The new license will be billed by the date of change, including that day.

Users can change the seat quantity. The new quantity must be the same or higher than the current number of activated seats.

If a product is not included in the new license bundle, it gets deactivated.

Trial licenses are not eligible for upgrade or downgrade.

Upgrade and downgrade options are available only for companies where the logged-in user has the Write permission.




Downgrading or upgrading in EMA 2 changes only the license. The product is not automatically changed.

By downgrading a license, some of the product's features and solutions will stop working. Make sure to safely uninstall or deactivate the products when downgrading the license.

Dashboard tile

If there is an upgrade available for one of the licenses, the Dashboard displays a License upgrade available tile to inform the user.

Change options

In the License Management menu, under the Change options column, the user can find the available upgrade/downgrade options for each license.


There are the following change statuses:

downgrade - Only a downgrade is available

upgrade - Only an upgrade is available

no_option - No change is available

upgrade_downgrade - Both upgrade and downgrade are available

checking - The system is checking for the status


If the icon says there is an upgrade or downgrade available, but the drop-down menu does not list it, the user does not have Write permission over that company.

Steps to change the license

1.Log in to EMA 2.

2.Click License Management.

3.Select the applicable company and license.

4.Select Upgrade product or Downgrade product from the drop-down menu.



5.You are presented with a list of licenses. Select a license you want to upgrade to and the new seat quantity.

6.Click Next.


7.Review the Summary of the change and confirm you understand the implications of the action.

8.To confirm your choice, click Upgrade or Downgrade.