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Error codes

Below are the individual API URLs and their error codes. See also the server error codes.

API/License

/api/License/ChangeProduct

Code: 8

SubCode

Error cause

45

ChangeOfProductIsUnavailable

/api/License/ConvertToFull

Code: 8

SubCode

Error cause

19

LicenseIsAlreadyConvertedToFull

30

QuantityIsOutOfRange

/api/License/ExtendTrial

Code: 8

SubCode

Error cause

24

LicenseIsNotTrial

31

TimesToExtendTrialLicenseIsExceeded

37

LicenseIsExpired

/api/License/GetPossibleProductChanges

Code: 8

SubCode

Error cause

47

Entity is not an MSP or a Customer

/api/License/Order

Code: 8

SubCode

Message

Error cause

17

 

InvalidLicenseType

18

 

InvalidQuantity

20

 

LicenseIsAlreadyOrdered

27

 

ProductIsNotAvailable

30

 

QuantityIsOutOfRange

32

 

TrialLicenseIsNotAllowed

 

 {"quantity": ["The input was not valid."]}

The quantity is out of range.

40

You need to accept Terms of Use via this link...

You need to accept the Terms of Use for ESET LiveGuard Advanced before ordering its license for the first time. Only a user with Write permission to its root company can accept the terms. If you can not accept the terms, contact your MSP manager or a user with sufficient permissions.

/api/License/Remove

Code: 8

SubCode

Message

Error cause

24

 

LicenseIsNotTrial

/api/License/Unsuspend

Code: 8

SubCode

Error cause

22

LicenseIsAlreadyUnsuspended

33

UpdateLicenseStateError

36

LicenseIsNotSuspended

/api/License/UpdateQuantity

Code: 8

SubCode

Error cause

18

InvalidQuantity

23

LicenseIsNotActive

30

QuantityIsOutOfRange

37

LicenseIsExpired

48

LicenseQunatityIsEqualToPrevious

/api/License/Suspend

Code: 8

SubCode

Error cause

23

LicenseIsInactive

21

LicenseIsAlreadySuspend

API/User

/api/User/ChangePassword

Code: 2

SubCode

Error cause

6

NewPasswordDoesNotMatchSecurityPolicy

7

PasswordIsNotUsedMoreThanOneDay

12

PasswordWasUsed

/api/User/GetUserDetails

Code: 2

SubCode

Error cause

0

AccessDenied

/api/User/Create

Code: 2

SubCode

Message

Error cause

2

User already exists in EMA.

UserExistsInEma

4

Cannot set user specific permissions to inaccessible direct company.

NoPermissionsToCompany

5

Cannot accept any specific permissions if permission type = 1 (write).

SpecificPermissionsNoAccept

6

Cannot set specific permissions - user does not have accessible children.

NoAccessibleChildren

7

Incorrect country code.

NoCorrectCountryCode

API/Search

/api/Search/Users

/api/Search/Companies

/api/Search/Licenses

Code: 7

SubCode

Message

Error cause

1

Application error

Application error

2

Input keyword has an incorrect format.

BadKeywordFormat

5

 

InvalidRequest

6

Search in unspecified columns is not allowed.

NotAllowedColumns

7

Search in duplicate columns is not allowed.

SearchInDuplicateColumns

9

Incorrect country code.

NoCorrectCountryCode (used only for /api/Search/Users)

API/Company

/api/Company/Delete

SubCode

Error cause

4

Company is not a deletable entity type (see the list of deletable companies).

5

Company is not suspended. Suspend the company to enable deletion.

/api/Company/Create/Customer

Code: 1

SubCode

Error cause

2

AddressCreateFailed

5

BusinessAccountCreateFailed

7

DuplicateName

11

InvalidData

12

LoginCreateFailed

13

UserCreateFailed

14

UserExistsInEma

16

AncestorIsNotActive

17

InvalidEntityType

18

InvalidEmail

22

ParentIsNotValid - Your user is located in a different hierarchy. Enter a valid ParentID.

/api/Company/Create/Msp

/api/Company/Create/ManagedMsp

Code: 1

SubCode

Error cause

19

ProductIsNotAvailable

20

TrialLicenseIsNotAllowed

21

AtLeastOneProductIsRequired

/api/Company/Suspend

Code: 11

SubCode

Error cause

5

Another operation is running.

6

Selected company has invalid state.

7

The company is already suspended.

/api/Company/Unsuspend

Code: 11

SubCode

Error cause

5

Another operation is running.

6

Selected company has invalid state.

7

The company is already un-suspended.

/api/Company/Update/Msp

/api/Company/Update/Customer

Code: 1

SubCode

Error cause

1

ActorEmptyGuid

2

AddressNotFound

4

AncestorSuspended

14

DuplicateName

17

EmptyGuid

18

EntitiesHaveDifferentAncestor

19

EntityNotFound

21

InvalidCompanyType

22

InvalidData

25

ParentAlreadySet

27

TryToAddNotAvailableProduct

28

TryToChangeCompanyType

29

TryToChangeEntityTypeWithInvalidTypeOfDescendants

30

TryToRemoveOrderedProduct

31

IsNotPossibleToChangeEmailOfActiveCompany

33

InvalidEmail

/api/Company/Update/ManagedMsp

Code: 1

SubCode

Error cause

34

TrialLicensesIsNotAllowed

API/Token

/api/Token/Get

/api/Token/Renew

/api/Token/Check

Code: 6

SubCode

Error cause

2

AuthenticationIssue (only if there is a problem with communication between EMA2 API and Identity Server)

3

Unauthorized

API/Ema1Mapping

/api/Ema1Mapping/CompanyId/{companyId}

Code: 9

SubCode

Error cause

1

ApplicationFailure

3

CompanyNotExists (it was not migrated, or user doesn't have enough permissions)

/api/Ema1Mapping/LicenseId/{licenseId}

Code: 9

SubCode

Error cause

1

ApplicationFailure

2

LicenseNotExists (it was not migrated, or user doesn't have enough permissions)

/api/Ema1Mapping/UserId/{userId}

Code: 9

SubCode

Error cause

1

ApplicationFailure

4

UserNotExists (it was not migrated, or user doesn't have enough permissions)

/api/Ema1Mapping/SiteId

Code: 9

SubCode

Error cause

1

ApplicationFailure

5

CustomerNotExists (it was not migrated, or user doesn't have enough permissions)

7

MissingInputParameters

API/UsageReport

/api/UsageReport/AllCompanies/products

/api/UsageReport/SelectedCompanies/products

/api/UsageReport/AllCompanies/categories

/api/UsageReport/SelectedCompanies/categories

/api/UsageReport/Monthly/products

/api/UsageReport/Monthly/categories

/api/UsageReport/Daily/products

/api/UsageReport/Daily/categories

Code: 5

SubCode

Error cause

2

InvalidCompanyId

3

InvalidDate

Terms of use (error codes)

Code:10

SubCode

Error cause

1

Terms of use not found.