Error codes

Below are the individual API URLs and their error codes. See also the server error codes.

API/License

/api/License/ChangeProduct

Code: 8

SubCode	Error cause
45	ChangeOfProductIsUnavailable

/api/License/ConvertToFull

Code: 8

SubCode	Error cause
19	LicenseIsAlreadyConvertedToFull
30	QuantityIsOutOfRange

/api/License/ExtendTrial

Code: 8

SubCode	Error cause
24	LicenseIsNotTrial
31	TimesToExtendTrialLicenseIsExceeded
37	LicenseIsExpired

/api/License/GetPossibleProductChanges

Code: 8

SubCode	Error cause
47	Entity is not an MSP or a Customer

/api/License/Order

Code: 8

SubCode	Message	Error cause
17		InvalidLicenseType
18		InvalidQuantity
20		LicenseIsAlreadyOrdered
27		ProductIsNotAvailable
30		QuantityIsOutOfRange
32		TrialLicenseIsNotAllowed
	{"quantity": ["The input was not valid."]}	The quantity is out of range.
40	You need to accept Terms of Use via this link...	You need to accept the Terms of Use for ESET LiveGuard Advanced before ordering its license for the first time. Only a user with Write permission to its root company can accept the terms. If you can not accept the terms, contact your MSP manager or a user with sufficient permissions.

/api/License/Remove

Code: 8

SubCode	Message	Error cause
24		LicenseIsNotTrial

/api/License/Unsuspend

Code: 8

SubCode	Error cause
22	LicenseIsAlreadyUnsuspended
33	UpdateLicenseStateError
36	LicenseIsNotSuspended

/api/License/UpdateQuantity

Code: 8

SubCode	Error cause
18	InvalidQuantity
23	LicenseIsNotActive
30	QuantityIsOutOfRange
37	LicenseIsExpired
48	LicenseQunatityIsEqualToPrevious

/api/License/Suspend

Code: 8

SubCode	Error cause
23	LicenseIsInactive
21	LicenseIsAlreadySuspend

API/User

/api/User/ChangePassword

Code: 2

SubCode	Error cause
6	NewPasswordDoesNotMatchSecurityPolicy
7	PasswordIsNotUsedMoreThanOneDay
12	PasswordWasUsed

/api/User/GetUserDetails

Code: 2

SubCode	Error cause
0	AccessDenied

/api/User/Create

Code: 2

SubCode	Message	Error cause
2	User already exists in EMA.	UserExistsInEma
4	Cannot set user specific permissions to inaccessible direct company.	NoPermissionsToCompany
5	Cannot accept any specific permissions if permission type = 1 (write).	SpecificPermissionsNoAccept
6	Cannot set specific permissions - user does not have accessible children.	NoAccessibleChildren
7	Incorrect country code.	NoCorrectCountryCode

API/Search

/api/Search/Users

/api/Search/Companies

/api/Search/Licenses

Code: 7

SubCode	Message	Error cause
1	Application error	Application error
2	Input keyword has an incorrect format.	BadKeywordFormat
5		InvalidRequest
6	Search in unspecified columns is not allowed.	NotAllowedColumns
7	Search in duplicate columns is not allowed.	SearchInDuplicateColumns
9	Incorrect country code.	NoCorrectCountryCode (used only for /api/Search/Users)

API/Company

/api/Company/Delete

SubCode	Error cause
4	Company is not a deletable entity type (see the list of deletable companies).
5	Company is not suspended. Suspend the company to enable deletion.

/api/Company/Create/Customer

Code: 1

SubCode	Error cause
2	AddressCreateFailed
5	BusinessAccountCreateFailed
7	DuplicateName
11	InvalidData
12	LoginCreateFailed
13	UserCreateFailed
14	UserExistsInEma
16	AncestorIsNotActive
17	InvalidEntityType
18	InvalidEmail
22	ParentIsNotValid - Your user is located in a different hierarchy. Enter a valid ParentID.

/api/Company/Create/Msp

/api/Company/Create/ManagedMsp

Code: 1

SubCode	Error cause
19	ProductIsNotAvailable
20	TrialLicenseIsNotAllowed
21	AtLeastOneProductIsRequired

/api/Company/Suspend

Code: 11

SubCode	Error cause
5	Another operation is running.
6	Selected company has invalid state.
7	The company is already suspended.

/api/Company/Unsuspend

Code: 11

SubCode	Error cause
5	Another operation is running.
6	Selected company has invalid state.
7	The company is already un-suspended.

/api/Company/Update/Msp

/api/Company/Update/Customer

Code: 1

SubCode	Error cause
1	ActorEmptyGuid
2	AddressNotFound
4	AncestorSuspended
14	DuplicateName
17	EmptyGuid
18	EntitiesHaveDifferentAncestor
19	EntityNotFound
21	InvalidCompanyType
22	InvalidData
25	ParentAlreadySet
27	TryToAddNotAvailableProduct
28	TryToChangeCompanyType
29	TryToChangeEntityTypeWithInvalidTypeOfDescendants
30	TryToRemoveOrderedProduct
31	IsNotPossibleToChangeEmailOfActiveCompany
33	InvalidEmail

/api/Company/Update/ManagedMsp

Code: 1

SubCode	Error cause
34	TrialLicensesIsNotAllowed

API/Token

/api/Token/Get

/api/Token/Renew

/api/Token/Check

Code: 6

SubCode	Error cause
2	AuthenticationIssue (only if there is a problem with communication between EMA2 API and Identity Server)
3	Unauthorized

API/Ema1Mapping

/api/Ema1Mapping/CompanyId/{companyId}

Code: 9

SubCode	Error cause
1	ApplicationFailure
3	CompanyNotExists (it was not migrated, or user doesn't have enough permissions)

/api/Ema1Mapping/LicenseId/{licenseId}

Code: 9

SubCode	Error cause
1	ApplicationFailure
2	LicenseNotExists (it was not migrated, or user doesn't have enough permissions)

/api/Ema1Mapping/UserId/{userId}

Code: 9

SubCode	Error cause
1	ApplicationFailure
4	UserNotExists (it was not migrated, or user doesn't have enough permissions)

/api/Ema1Mapping/SiteId

Code: 9

SubCode	Error cause
1	ApplicationFailure
5	CustomerNotExists (it was not migrated, or user doesn't have enough permissions)
7	MissingInputParameters

API/UsageReport

/api/UsageReport/AllCompanies/products

/api/UsageReport/SelectedCompanies/products

/api/UsageReport/AllCompanies/categories

/api/UsageReport/SelectedCompanies/categories

/api/UsageReport/Monthly/products

/api/UsageReport/Monthly/categories

/api/UsageReport/Daily/products

/api/UsageReport/Daily/categories

Code: 5

SubCode	Error cause
2	InvalidCompanyId
3	InvalidDate

Terms of use (error codes)

Code:10

SubCode	Error cause
1	Terms of use not found.

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