Requirements and supported products

Requirements for users of on-premises products

Your environment should meet the following prerequisites for the proper functioning of ESET LiveGuard Advanced:

•A working ESET Business Account or ESET MSP Administrator account synchronized with an ESET management console

•A supported ESET management console

•Version 7.x or later of compatible ESET security products installed

•A Valid license for ESET LiveGuard Advanced

•Activated Security products with ESET LiveGuard Advanced License

•ESET LiveGuard Advanced enabled in policies for compatible Security products

•Network requirements on opened ports are the same as for ESET LiveGrid®.

oAccess to ESET LiveGuard Advanced online servers

Requirements for ESET Cloud Office Security users

To use the ESET LiveGuard Advanced in the ESET Cloud Office Security, the user needs the following:

•A working ESET Business Account or ESET MSP Administrator account connected to ESET Cloud Office Security

•A valid license for ESET LiveGuard Advanced

ESET Cloud Office Security does not share any information about submitted files with ESET management consoles.

Access Rights in management consoles

In the Web Console, the submitted files and analysis results are only visible to a user with access rights to the device that submitted that file. You can manually submit an executable file reported from ESET Enterprise Inspector from the Web Console. You need to have the Use permission for the computer that reported the detection and Write permissions for Send File to ESET LiveGuard functionality over your home group.

Roaming endpoints - if a device cannot reach the ESET PROTECT / ESMC Server but can reach ESET cloud servers, files submitted by that device are only visible after the device is connected again to the Server.

Performance

You can use Apache HTTP Proxy to cache the results coming from ESET LiveGuard Advanced. Caching improves your network performance by decreasing the load.

We recommend installing the Apache HTTP Proxy on a separate machine, not together with the ESET Security Management Center/ESET PROTECT. Caching high amounts of files would decrease the server's performance. In high availability environments, we recommend installing each component on a separate machine  (ESET Security Management Center/ESET PROTECT Server, Apache HTTP Proxy, Database server). We also do not recommend running other resource-intensive applications besides the ESET Security Management Center/ESET PROTECT on the same machine.

Another way to improve the overall performance is to decrease the number of submitted files. You can exclude files, folders, or processes to prevent sending your private files for analysis or to decrease the load. Refer to the Use exclusions to improve performance for more information.

Supported licenses

ESET LiveGuard Advanced can be activated by:

•One, two and three-year licenses and subscription license from EBA

•subscription-like MSP licenses from ESET MSP Administrator

Supported products

Submitting files for analysis in ESET LiveGuard Advanced is supported only from certain products. The list of submitted files is only available in the supported version of the management console.

Security products

* ESET LiveGuard Advanced functionality is the same for both ESET Endpoint Antivirus and ESET Endpoint Security. This manual only refers to ESET Endpoint Security to make the text easier to understand. ESET Endpoint Antivirus users should follow the instructions for ESET Endpoint Security in this guide.

Management consoles

Supported Proxy

For Windows users, we recommend that you use Apache HTTP Proxy, which is included in the All-in-one installer of the management console. You can also download it as a stand-alone installer from the ESET download site.

Linux users should use a properly configured Apache of version 2.4 provided by their distribution. ESET PROTECT Virtual Appliance has the properly configured proxy included. See the HTTP Proxy chapter for more information.

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