ESET Online Help

Select the category
Select the topic

User States

Colors display user status; each color represents the operational state of the user.

icon_user_unlicensed  Light gray

The user has no license.

Only the user details are defined on the ESET Endpoint Encryption Server (EEE Server) but cannot yet be managed. To manage the user, you must generate an activation code (which will license the user if they are not already licensed) and activate it on a workstation.


icon_user_licensed  Blue

The user has a license but is not active on any workstation.

The user is defined and licensed, but the activation on a workstation is not completed. The user must type the activation code into a workstation; then the EEE Server must proxy sync to retrieve details of that workstation.


icon_user_active  Green

The user is active and matches the EEE Server settings.

The user is up to date and no changes need implementation. EEE Server user settings, their encryption keys, and the parent team´s group policy match the settings the user has on each of their workstations.


icon_user_ownkeys  Purple

The user is active and has additional keys.

Other keys are allocated to this user in addition to the key set inherited for the team. The user is activated and up to date (see Green above), so no new Key-file needs to be issued. But the different color signifies their status in having non-inherited encryption keys. See: User Specific Encryption Groups


icon_user_dirty  Red

The user requires an updated Key-File.

Changes have been made to the group policy or encryption keys, and the EEE Server is out of sync with the user's actual settings. You must send an update Key-File to reconcile the settings on the user's workstation with the settings in the EEE Server.


icon_user_updatepending  Orange

The user has an update pending.

An update has been posted to the user but has not yet been implemented at the client machine. This might be a change that removes an update state (Red) or some other command. You can see the update in question in the Updates panel for the user. Note that the user remains in this state until all updates have been processed across all activated workstations. Or until superseded by a change that makes the user as requiring an update (Red) again.


icon_user_orphan  Dark Grey

The user was orphaned from an Active Directory.

The user was originally imported from an Active Directory, but the associated directory account has been removed. This user is still using a license so if this is now redundant you may delete the user after first taking any necessary steps to deactivate them from any workstations. However, if the license is still required, you can unlink it from the directory, and the user will turn blue or green.