Installation

Create a Custom Service to monitor the Installed status of your devices' supported ESET security products. (Optional) Include the Automation Policy (task) to perform as a self-healing action based on the monitoring alert.

Custom Service

1.Click Administration > Service Management > Service Templates.

2.Click Add.

3.Type a Name and optional Description for your new Service Template (for example, ESET - Installation Status Monitor).

4.In the Details tab next to Device Class, select the desired class from the drop-down menu (for example, Workstations - Windows).

5.Select the ESET - Installation Status Monitor service from the Services drop-down menu and click Add Service. The ESET - Installation Status Monitor window will appear.

6.If you want to skip configuring the self-healing action, keep the default values in the next window and click Save.

Self-healing action (optional)

7.If you want to perform a self-healing action based on a monitoring alert, in the Details tab of the ESET - Installation Status Monitor window, change the Name to indicate the purpose of this Custom Service (for example, ESET - Installation Status Monitor (Onboard)).

8.Type Onboard next to Service Identifier. NOTE: The Use Default Values check box should be unchecked automatically.

9.In the ESET - Installation Status Monitor window, click the Thresholds tab.

•Next to Monitoring, select Custom from the drop-down menu.

•Next to String value, type Product not detected.

•Next to If String does not contain {ESET Product Not Detected} display state as, select Normal from the drop-down menu.

•Next to If String does contain {ESET Product Not Detected} display state as, select Failed from the drop-down menu.

10. In the ESET - Installation Status Monitor window, click the Self-Healing tab.

11. In the Trigger tab, When the status changes section, select Failed in the From status column and click the single arrow pointing to the right to move Failed to the To status column.

12. Scroll down to the Self-healing section and select the Execute Self-Healing action check box to enable self-healing.

13. In the After self-healing action section, next to After executing Self-Healing wait, type 10 minutes. NOTE: This should provide the Automation Policy (Onboard) enough time to install and activate the product.

14. Click the Action tab, scroll down to the Self-Healing Action section and next to Self-Healing Action, select Execute Automation Policy from the drop-down menu.

15. Next to Select Automation Policy, type ESET and select ESET - Onboard Task from the drop-down menu.

16. Configure based on your plugin usage:

17. To be notified of this self-healing action, click the Notification tab and configure your desired settings.

18. Click Save.

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