Last ESET PROTECT Cloud license expiration

This topic describes the following license-related scenarios:

What happens to an ESET PROTECT Cloud instance before and after the last ESET PROTECT Cloud-eligible license expires.

What happens after the last ESET PROTECT Cloud-eligible license is removed from ESET Business Account.


What happens to an ESET PROTECT Cloud instance before and after the last ESET PROTECT Cloud-eligible license expiration?

When your license is close to expiring, an alert will be displayed in the ESET Business Account interface. If the expiration date passes and you have not renewed your license or activated a new license, the license expired alert will be displayed in ESET Business Account. If an eligible license is not in place, a notification that your license will be suspended in 14 days will be displayed in ESET Business Account, and you will receive an email at the address specified in your administrator account.

You have a 14-day grace period to renew after your license expires. You will be notified in ESET Business Account and by email halfway through the grace period. After 14 days, your ESET PROTECT Cloud use will be suspended.

The instance will become inaccessible and non-functional. A suspended ESET PROTECT Cloud instance will be stored, and can be accessed again by adding a new ESET PROTECT Cloud-eligible license to ESET Business Account. Your ESET PROTECT Cloud instance can remain in a suspended state for up to 30 days, after which the instance and all data related to the instance will be deleted permanently.

If your instance enters a suspended state, you will be notified in ESET Business Account and by email when there are 14 days left before your instance is deleted. You must activate a new, ESET PROTECT Cloud-eligible license to restore access to your ESET PROTECT Cloud instance.


What happens after the last ESET PROTECT Cloud-eligible license is removed from ESET Business Account?

If no ESET PROTECT Cloud-eligible licenses are present in ESET Business Account, your ESET PROTECT Cloud instance will be suspended.

The instance will become inaccessible and non-functional. A suspended ESET PROTECT Cloud instance will be stored, and can be accessed again by adding a new ESET PROTECT Cloud-eligible license to ESET Business Account. Your ESET PROTECT Cloud instance can remain in a suspended state for up to 30 days, after which the instance and all data related to the instance will be deleted permanently.

If your instance enters a suspended state, you will be notified in ESET Business Account and by email when there are 14 days left before your instance is deleted. You must activate a new, ESET PROTECT Cloud-eligible license to restore access to your ESET PROTECT Cloud instance.