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Agent deployment - macOS

1.Download the Agent installer script to the client computer.

2.Double-click PROTECTAgentInstaller.tar.gz to extract the PROTECTAgentInstaller.sh file to your Desktop.

3.Click Go > Utilities and then double-click Terminal to open a new Terminal window.

4.Enable Full disk access for Terminal:

a)Open System Preferences > Security & Privacy > Privacy.

b)Unlock the settings in the lower-left corner.

c)Click Full Disk Access.

d)Click + > Application > and add the Terminal to the application list in the Full Disk Access folder.

e)Lock the settings in the lower-left corner.

5.In the new Terminal window, type the following commands:

cd Desktop

sudo bash PROTECTAgentInstaller.sh

6.When prompted, type the user account password and press Return to continue the installation.

7.Enable Full disk access for ESET Management Agent:

Locally:

a)Open System Preferences > Security & Privacy > Privacy.

b)Unlock the settings in the lower-left corner.

c)Click Full Disk Access.

d)Click + > Application > ESET > Open and add the ESET Management Agent to the application list in the Full Disk Access folder.

e)Lock the settings in the lower-left corner.

Remotely:

a)Download the .plist configuration file.

b)Generate two UUIDs with a UUID generator of your choice and use a text editor to replace strings with the text. Insert your UUID 1 and UUID 2 in the downloaded configuration profile.

c)Deploy the .plist configuration profile file using the MDM server. Your computer needs to be enrolled in the MDM server to deploy configuration profiles to computers.

8.The computer with the installed Agent will appear in your ESET PROTECT Web Console, and you can manage it using ESET PROTECT On-Prem.

note

A native ARM64 ESET Management Agent (version 9.1 and later) will get installed on ARM64 macOS systems.

ESET PROTECT On-Prem supports the automatic upgrade of ESET Management Agents on managed computers.

Agent installation troubleshooting

Verify that the Agent is running: Click Go > Utilities and then double-click Activity Monitor. Click the Energy tab or the CPU tab and locate the process called ERAAgent.

The ESET Management Agent log file can be found here:

/Library/Application Support/com.eset.remoteadministrator.agent/Logs/
/Users/%user%/Library/Logs/EraAgentInstaller.log

important

The communication protocol between Agent and ESET PROTECT Server does not support authentication. Any proxy solution used for forwarding Agent communication to ESET PROTECT Server that requires authentication will not work.