Two-factor authentication

Increase the security of your data by enabling Two-Factor Authentication (2FA). When activated, you will be prompted to enter an additional unique security code generated by your phone after entering your Master Password each time you unlock your database.

The following ESET Knowledgebase article may only be available in English:

Enabling Two-factor authentication in ESET Password Manager

Prerequisites

Latest available Password Manager installed on your computer (Windows or Mac)

One of the following authenticators installed on your mobile device:

Google Authenticator

Microsoft Authenticator

Authy

Duo Mobile

 

Activating Two-Factor Authentication

Example of activating 2FA with Google Authenticator

1.Open Password Manager and click Menu > Settings.

2.In section Account, click My Account.

3.Click Two-factor authentication in the Security section.

4.Enter your Master Password and click Continue.

5.Click Next.

6.Open Google Authenticator on your mobile device and scan the QR code on the screen. This creates a new account in your 2FA app paired with your Password Manager store that will begin generating 6-digit codes that change every 30 seconds.

7.Click Next.

8.To confirm the pairing between the Google Authenticator app on your device with your password store, enter the current 6-digit code without spaces from the email or Google Authenticator when prompted by Password Manager and click Next.


note

Note

Note the 6-digit code is displayed with spaces in Google Authenticator (such as "259 269"), be sure to enter it to ESET Password Manager without spaces (such as "259269").

9.Click Finish when the screen appears confirming that 2FA has been enabled.

Disabling Two-Factor Authentication

1.Open Password Manager and click Menu > Settings.

2.In section Account, click My account.

3.Click Disable Two-factor authentication in the Security section.

4.Enter your Master Password and click Continue.

5.Enter 6-digit verification code.

6.Click Close.

7.Remove the account from your 2FA app.

You can re-enable Two Factor Authentication anytime under Settings > Two-Factor Authentication.


important

Important

If you do not have access to 2FA authenticator for any reason, you need to disable Two-factor authentication by sending a request to ESET Technical Support.