Terms of Use

Effective as of October 1, 2024 | See a previous version of Terms of Use | Compare changes

These Terms of Use ("Terms") constitute an agreement between ESET, spol. s r. o., having its registered office at Einsteinova 24, 85101 Bratislava, Slovak Republic, registered in the Commercial Register administered by Municipal Court Bratislava III, Section Sro, Entry No 3586/B, Business Registration Number: 31333532 ("ESET" or "Provider") and you, a natural person or legal entity ("You" or "User") who accesses an account for administration, ESET Threat Intelligence and who uses online services owned and provided by ESET ("Account"). If You use the Account on behalf of an organization, then You agree to these Terms for that organization and guarantee that You have the authority to bind that organization to these Terms. In that case, You and User will refer to that organization. Read these Terms carefully. They also relate to services provided by ESET through or in relation to the Account.

The Service provides the access to intelligence on malware in various forms according to special agreement.

Security and Data Protection

The Account renders access to products and services provided by ESET. The user's details are required for registration and use of the Account and for the purpose of provision and maintenance of services accessed via Account. You hereby agree to data being collected and transferred to Provider's servers or those of its partners, the purpose of which is to ensure functionality and protection of the Provider’s rights. Following conclusion of these Terms, the Provider or its partners shall be entitled to transfer, process and store essential data identifying You for support purposes, and for the purpose of performance of these Terms. You are authorized to use the Account solely for the purposes and manner for which it is intended under these Terms, special agreement and documentation.

You are responsible for the security of your Account and credentials required for logging in. ESET shall not be liable for any loss or damage resulting from your failure to comply with this obligation to maintain security. The User is also responsible for any activity related to the use of the Account, authorized or not. If the Account is compromised, you should notify the Provider immediately.

In order to provide administration service of Account, the collection of data concerning managed devices is required together with administration information (hereinafter referred to as "Data"). Data are provided by You to ESET solely for the purpose of provision of administration service of Account. Data will be processed and stored in compliance with security policies and practices of ESET as well as in compliance with Privacy Policy.

Details about privacy and personal data protection can be found on https://www.eset.com/privacy.

Intellectual Property Rights

ESET or its respective suppliers are owners or holders of copyright or other intellectual property rights to all content available on the website, such as any text, documents, images, logos, icons, buttons or databases ("Content"). Subject to your compliance with these Terms and your payment of any applicable fees, You are granted a limited, non-exclusive, non-sublicensable and non-transferable license to use the Content, unless otherwise agreed in special agreement. You may not extract or re-utilise any content or parts of any Services (including by use of framing techniques) without our explicit written consent. ESET and its suppliers reserve all rights not explicitly granted to You in these Terms or special agreement.

Moreover, any products and software can be used only in accordance with the End User License Agreement ("EULA"), which is supplied together with it, or comprises part of it. Products or software supplied with the EULA cannot be installed without the User's consent hereto.

Updates to the Software

The Provider shall be entitled from time to time issue updates to the Software ("Updates"), but shall not be obliged to provide Updates. This function is enabled under the Software's standard settings and Updates are therefore applied automatically. For provisioning of Updates, License authenticity verification is required, including information about web browser used to access the Software in compliance with Privacy Policy.

Provision of any Updates may be subject to End of Life Policy ("EOL Policy"), which is available on ESET End of Life. The Updates will be provided according to support levels and/or support policies rules in compliance with the EOL Policy. No Updates will be provided after the Software or any of its features reaches the End of Life date as defined in the EOL Policy.

Availability

ESET will use commercially reasonable efforts to make the ESET Threat Intelligence available and maintained based on well-defined processes and routine procedures ("Availability"). Details about Availability for ESET Threat Intelligence can be found in documentation.

Fair Use Policy

You are obliged to comply with technical limitations stipulated in documentation. You agree that You will only use the Account and its functions in a way which does not limit the possibilities of other Users to access these services. The Provider reserves the right to limit the scope of services provided to individual Users, to enable use of the services by the highest possible number of Users. Limiting the scope of services shall also mean complete termination of the possibility to use any of the functions of the Account and deletion of data and information.

Provider also reserves the right to limit the number of queries that can be inputted to the ESET AI Advisor. All limitations are described in the relevant documentation.

Limitation of Use

Your right to use Software and any of its features may be subject to EOL Policy. After the Software or any of its features reaches the End of Life date defined in the EOL Policy, your right to use the Software will terminate.

ESET AI Advisor should be exclusively used for the purpose of analyzing the incidents detected by ESET Threat Intelligence and not for any other purposes. When using ESET AI Advisor, bear in mind that it relies on generative AI, and therefore, its outputs must always be verified by humans to be relied upon. Moreover, its outputs may contain information that may be deemed confidential by You or by ESET and in such case they should not be published or disclosed to third parties.

Restrictions

You may not copy, distribute, extract components or make derivative works of the Account. When using the Account You are required to comply with the following restrictions:

(a) You may not use, modify, translate or reproduce the Account or transfer rights to use the Account or its components in any manner other than as provided for in these Terms.

(b) You may not sell, sub-license, lease or rent or borrow the Account or use the Account for the provision of commercial services.

(c) You may not reverse engineer, reverse compile or disassemble the Account or otherwise attempt to discover the source code of the Account, except to the extent that this restriction is expressly prohibited by law.

(d) You agree that You will only use the Account in a manner that complies with all applicable laws in the jurisdiction in which You use the Account, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights.

Disclaimers

AS THE USER, YOU HEREBY ACKNOWLEDGE THAT THE ACCOUNT AS WELL AS SERVICES ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NEITHER THE PROVIDER, ITS LICENSORS OR AFFILIATES, NOR THE COPYRIGHT HOLDERS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR THAT ACCOUNT OR SERVICES WILL NOT INFRINGE ANY THIRD PARTY'S PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS. THE PROVIDER OR ANY OTHER PARTY MAKE NO GUARANTEE THAT THE ACCOUNT OR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF ACCOUNT OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE SELECTION AND USE OF ACCOUNT AND SERVICES TO ACHIEVE YOUR INTENDED RESULTS AND FOR THE RESULTS OBTAINED FROM IT.

These Terms create no obligations on the part of the Provider and its licensors other than as specifically set forth herein.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PROVIDER, ITS EMPLOYEES OR CONTRACTORS BE LIABLE FOR ANY LOST PROFITS, REVENUE, SALES, DATA OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, PROPERTY DAMAGE, PERSONAL INJURY, INTERRUPTION OF BUSINESS, LOSS OF BUSINESS INFORMATION OR FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, COVER, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR OTHER THEORY OF LIABILITY, ARISING OUT OF THE USE OF OR INABILITY TO USE THE ACCOUNT OR SERVICES, EVEN IF THE PROVIDER, ITS CONTRACTORS OR AFFILIATES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME COUNTRIES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY, BUT MAY ALLOW LIABILITY TO BE LIMITED, IN SUCH CASES THE LIABILITY OF THE PROVIDER, ITS EMPLOYEES, CONTRACTORS OR AFFILIATES SHALL BE LIMITED TO THE SUM THAT YOU PAID FOR THE SERVICE OR ACCOUNT IN QUESTION.

Technical Support

ESET or third parties commissioned by ESET shall provide technical support at their own discretion, without any guarantees or declarations. No technical support will be provided after the Software or any of its features reaches the End of Life date defined in the EOL Policy. The End User shall be required to back up all existing data, software and program facilities prior to the provision of technical support. ESET and/or third parties commissioned by ESET cannot accept liability for damage or loss of data, property, software or hardware or loss of profits due to the provision of technical support. ESET and/or third parties commissioned by ESET reserve the right to decide that resolving the problem is beyond the scope of technical support. ESET reserves the right to refuse, suspend or terminate the provision of technical support at its own discretion. License information, Information and other data in compliance with Privacy Policy may be required for the purpose of technical support provision.

Trade control compliance

(a) You will not, directly or indirectly, export, re-export, transfer or otherwise make available the Software to any person, use it in any manner or be involved in any activity that could result in ESET or its holding companies, its subsidiaries, and the subsidiaries of any of its holding companies, as well as entities controlled by its holding companies ("Affiliates") being in violation of, or being subject to, negative consequences under trade control laws which include:

1. any laws that control, restrict, or impose licensing requirements on the export, re-export or transfer of goods, software, technology, or services, issued or adopted by any government, state or regulatory authority of the United States of America, Singapore, the United Kingdom, the European Union or any of its Member States, or any country in which obligations under these Terms are to be performed, or in which ESET or any of its Affiliates are incorporated or operate and
2. any economic, financial, trade or other sanction, restriction, embargo, import or export ban, prohibition on the transfer of funds or assets or on performing services, or equivalent measure imposed by any government, state or regulatory authority of the United States of America, Singapore, the United Kingdom, the European Union or any of its Member States, or any country in which obligations under these Terms are to be performed, or in which ESET or any of its Affiliates are incorporated or operate (legal acts referred to in points i, and ii. above together as "Trade Control Laws").

(b) ESET shall have the right to suspend its obligations under, or terminate, these Terms with immediate effect in the event that:

1. ESET determines that, in its reasonable opinion, the User has breached or is likely to breach a provision of section (a) of this Trade control compliance clause of these Terms or
2. the User and/or the Software become subject to Trade Control Laws and, as a result, ESET determines that, in its reasonable opinion, the continued performance of its obligations under these Terms could result in ESET or its Affiliates being in violation of, or being subject to negative consequences under, Trade Control Laws.

(c) Nothing in these Terms is intended, and nothing should be interpreted or construed, to induce or require either party to act or refrain from acting (or to agree to act or refrain from acting) in any manner that is inconsistent with, penalized, or prohibited under any applicable Trade Control Laws.

Confidential Information Protection

The Parties acknowledge a duty not to disclose any non-public information and data disclosed by the other Party during or after the term of the Terms without the other's prior written permission, whether in written, oral, electronic, website-based, or other form and without the need of their explicit identification as confidential by the disclosing Party ("Confidential Information") and to protect and use them in accordance with the Terms.

The Terms impose no obligations with respect to Confidential Information that: (i) is already known by the receiving Party at the time of disclosure; (ii) is or becomes publicly available through no fault of the receiving Party; (iii) is independently developed by the receiving Party without the use of Confidential Information of the disclosing Party; or (iv) is lawfully obtained by the receiving Party from a third-party who does not have an obligation of confidentiality to the disclosing Party.

The Parties agree to use Confidential Information only in relation to the provision and use of the Services and for other purposes only if the disclosing Party specifically agrees it in writing (the "Purpose").

The Parties agree to protect Confidential Information disclosed to them with at least the same degree of care, but no less than a reasonable degree of care, as they normally exercise to protect their own Confidential Information of similar character and importance and shall prevent any use of Confidential Information not authorized in the Terms and any disclosure of Confidential Information to any third-party or their publication.

Each Party shall ensure that the Confidential Information is only disclosed to their affiliates, officers, employees, agents, and contractors on a strict "need-to-know" basis to carry out the purpose and that such affiliates, officers, employees, agents, and contractors are informed of their confidential nature and bound by obligations set out herein. The term "affiliates" refers to entities controlled by, controlled, or under common control with the Party.

Upon the disclosing Party's request, the receiving Party shall promptly return or destroy all Confidential Information received, together with all its copies, except for those copies of Confidential Information that have been created by automatic backup systems with limited retention periods if (i) their deletion would involve disproportionate effort and (ii) in case of their recovery, the receiving Party will refrain from any use of such copies and will delete them without undue delay. Additionally, the receiving Party shall certify in writing that all Confidential Information and copies thereof have been destroyed, and if applicable, that some copies of the Confidential Information were stored by its automatic backup systems.

All Confidential Information provided by the Parties under the Terms shall remain the property of the disclosing Party. Neither Party acquires any intellectual property rights to the Confidential Information of the disclosing Party except the limited rights necessary to carry out the purpose, as set forth in this Article of the Terms.

The receiving Party's duty to protect Confidential Information expires five (5) years from disclosure. In the case of termination or expiry of the Terms, the provisions of this clause of the Terms will survive as to Confidential Information that is disclosed before its termination or expiry.

Unless expressly provided herein, the Terms impose no obligation for a Party to exchange Confidential Information.

Governing Law and Language

These Terms shall be governed by and construed in accordance with Slovak law. You and the Provider agree that conflict provisions of the governing law and the United Nations Convention on Contracts for the International Sale of Goods shall not apply. If You are a consumer with habitual residence in the EU, You are also afforded additional protection granted to You by mandatory provisions of law applicable in your country of residence.

You expressly agree that exclusive jurisdiction for any claim or dispute with the Provider or relating in any way to your use of the Software, Account or Services or arising from these Terms or Special Terms (if applicable) resides in the Slovak courts. If You are a consumer and have a habitual residence in the EU, You may also bring a claim to enforce your consumer rights in the place of exclusive jurisdiction or in the EU country where You live. Moreover, You may also use an online dispute resolution platform, which can be accessed here: https://ec.europa.eu/consumers/odr/. However, consider contacting us first before officially raising any claim.

General provisions

ESET reserves the right to revise these Terms and documentation or any portion thereof at any time by updating the relevant document to reflect changes to the law or changes to Account. You will be notified about any revision of these Terms by email or via your Account. If You disagree with the changes to these Terms, You may cancel your Account. Unless You cancel your Account after being notified about the changes, You are bound by any amendments or revisions of these Terms. You are encouraged to periodically visit this page to review the current Terms that apply to your use of Account.

Notices

All notices must be delivered to: ESET, spol. s r. o., Einsteinova 24, 85101 Bratislava, Slovak Republic.

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