Service offerings

Premium Support Essential is a professional service that brings Enterprise administrators peace of mind and provides prompt assistance from their security vendor at any hour of the day or night, including weekends and public holidays.

Seats

Premium Support Advanced includes the following activities (sub-services) carried out by ESET professionals:

•Deploying an ESET business product

•Providing prompt Premium Support

•Conducting HealthChecks for periodic environment inspections

•Upgrading the product to the latest version

Seats

Detection and Response Essential is a step above standard product support. This service covers everything from basic malware investigation and removal to automated and manual file analysis, incident investigation and response, and digital forensics.

Seats

Detection and Response Advanced is a service designed to specifically address the needs of organizations who decide to elevate their security by adding our XDR enabling solution, ESET Inspect, to their stack and want to get the maximum benefit immediately after deployment.

Seats

Detection and Response Ultimate goes beyond standard product support and provides effective help in investigating incidents and security challenges, analyzes potentially harmful files and proposes response and remediation steps to ensure business continuity.

Seats

ESET MDR is a cloud-only security service built around our XDR solution ESET Inspect that allows companies without a dedicated cybersecurity team to constantly detect and respond to threats. Experts manage threat hunting, allowing businesses to focus on their operations. ESET MDR covers areas such as optimizing the environment, alert triage, incident creation or containment management.

Seats

HealthCheck service helps customers reach the optimal operation of ESET products and ensure business continuity. Service includes the comprehensive examination of ESET product integration within the whole IT environment, together with the examination of product configurations and settings. The findings are summarized in a comprehensive document containing valuable advice on potential improvements.

Subscription

Deployment and Upgrade offer end-to-end installation and initial configuration of newly purchased ESET products within environments to the extent agreed within a relevant service proposal. Deployment and Upgrade provide your company with a correct setup and efficiently running environment for ESET business security products.

Subscription