Service offerings

ESET Premium Support is a guaranteed, prioritized, and accelerated product support package that includes a fast and detailed analysis of any problems, followed by precise troubleshooting advice at any hour of the day or night. Responses are tailored to your individual needs, with immediate resolution of technical issues in your security environment, response to critical issues within minutes of notification, and prioritized access to ESET HQ experts.

Seats

ESET Premium Support Ultimate is a complete ESET product support with superior customer care privileges. It covers all stages of product implementation, including installation and setup, upgrade procedures, regular configuration checks, and proactive resolution of product issues. All the benefits of ESET Premium Support, plus the services of a dedicated technical account manager, proactive informative services, and priority call queuing.

Seats

ESET Detection and Response Essential provides a level of security that exceeds standard product support. It focuses on the actual security-related challenges that organizations face, complementing ESET products by investigating, identifying and responding to threats that penetrate standard defenses. It covers everything from basic malware investigation to removal.

Seats

ESET Detection and Response Advanced strengthens your organization’s digital security by providing 24/7 support from cyber threat experts. No need to invest in your own active threat and campaign hunting: ESET teams are doing this on your behalf. If an incident occurs, Digital Forensic Incident Response assistance guarantees that a dedicated ESET expert is available to provide consultation and analysis, while continuous improvement and automation means you are always protected..

Seats

ESET MDR brings threat management right to your doorstep, regardless of the size of your business or your current cybersecurity posture. Achieve industry-leading protection without the need for in-house security specialists and eliminate data silos or organizational bottlenecks that hinder effective threat detection and response.

Seats

ESET MDR Ultimate allows you to leverage the expertise of ESET’s threat hunters to help you interpret security incidents, access guidance, and perform immediate mitigation steps. ESET MDR Ultimate will immediately improve your security posture and provide tailored assistance like Digital Forensic Incident Response and dedicated response leads for the ultimate security coverage.

Seats

Healthcheck service helps customers reach the optimal operation of ESET products and ensure business continuity. Service includes the comprehensive examination of ESET product integration within the whole IT environment, together with the examination of product configurations and settings. The findings are summarized in a comprehensive document containing valuable advice on potential improvements.

Subscription

Deployment and Upgrade offer end-to-end installation and initial configuration of newly purchased ESET products within environments to the extent agreed within a relevant service proposal. Deployment and Upgrade provide your company with a correct setup and efficiently running environment for ESET business security products.

Subscription