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ESET Connect – Table of Contents

Create API user account

We recommend creating a dedicated API user to separate your regular account from API activities.

Requirements and limitations

Only the Root or Superuser can create a user with access to API endpoints.

API access rights cannot be granted to the ESET Business Account Superuser, ESET MSP Administrator 2 Root user.


Note

A new ESET Business Account cannot be created; an ESET PROTECT Hub account must be created instead. New users can be added to the existing ESET Business Account.

Create the account

For ESET Business Account and ESET MSP Administrator 2

Follow the steps below to create the dedicated API user account:

1.Log in as a Superuser (or Root) to your ESET Business Account or ESET MSP Administrator 2.

2.Navigate to User management and create a new user with the desired level of access rights. Learn more about user creation and access rights in ESET Business Account and ESET MSP Administrator 2.

3.Enable the toggle next to Integrations under the Access Rights section.

Enable API in ESET Business Account or ESET MSP Administrator 2.

4.Click Create to apply the changes.

5.The new user will receive an invitation email and must finish the account activation process.

For ESET PROTECT Hub


Note

Due to an existing issue, some dedicated API user accounts created in ESET PROTECT Hub may encounter the following error: 403 Access Denied when sending API calls through ESET Connect after authorization. These users need to temporarily use the Superuser account instead of a dedicated API user account to access the API.

Follow the steps below to create the dedicated API user account:

1.Log in as a Superuser to your ESET PROTECT Hub account.

2.Navigate to Users and add a new user with the desired level of permissions.

3.Enable the toggle next to Integrations under the Permissions section.

Enable API in ESET PROTECT Hub.

4.Click Next and then click Create to apply the changes.

5.The new user will receive an invitation email and must finish the account activation process.