ESET Secure Authentication for Android/iOS – Table of Contents

Working with the ESET Secure Authentication mobile app

After adding your accounts, you can use the ESET Secure Authentication mobile app to authenticate (sign in with 2FA).

Depending on what your organization (or the website) requires, you shall approve a push request or type a One‑Time Password (OTP) code.

Approve a Push notification (managed ESET Secure Authentication)

1.Sign in to the protected service as usual.

2.You will get a push notification on your phone.

3.Review the details, then pap Reject or Accept in the notification, or tap the notification to open the ESET Secure Authentication mobile app and tap Reject or Accept the authentication request.

Depending on the app settings, you may need to approve a new IP for push logins from new locations.

Rejection of push notification does not send feedback to the Authentication Server (AS), but closes the notification bubble/window. If the AS does not receive approval in 150 seconds, the user is not granted access to the service/computer protected by 2FA.

Important

Android devices

If battery optimization is in use, the push notifications can be delayed, and the window with the instructions can be displayed.

Note

Android smart watch or Apple Watch

You can manage Push authentication requests on Android or iOS smart watches. If the app is PIN-protected, the message Approve on phone is displayed when a push notification is generated.

Type a One-Time Password code

1.Open ESET Secure Authentication mobile app and choose the relevant account.

2.Type the 6‑digit OTP where requested.

Note

The spaces in the ESET Secure Authentication mobile app OTP code (three-digit clusters) are only for readability. Most authentication methods (except MS-CHAPv2) ignore the spaces.