Troubleshooting

Installer log files are located here: C:\Users\%username%\AppData\Local\Temp\eset\

Below is a list of errors that can occur during the installation process:

Incompatible operating system

incompatible_OS

You try to install an ESET security product that is not intended for your operating system (e.g. you try to install ESET Endpoint Antivirus on a Windows Server).

 

architecture

You most likely have used an installer with a different bit number than your operating system. Check your OS version and the version of the package. You can determine the version of the package from the package name. The string x86 or x64 is always included in the filename. For example, PROTECT_Installer_x64_en_US.

 


Invalid installer

invalid_installer

The ESET PROTECT Cloud Live Installer becomes invalid if the referenced version of the ESET security product is no longer available for download. Generate a new installer.

 


The installation was not completed successfully

installation_not_successful

The Error Code: MSI.1303 indicates a conflict with your system permissions and the installation of the ESET security application. Try these solutions:

Rerun the installer as Administrator.

Change the installation folder.

Use ESET Specialized Cleaner that automatically identifies and removes common malware infections.

 

If you get the Error Code: WIN.1603, read our Knowledgebase article for more details on how to resolve the error.

See also Windows Installer error codes and MsiExec.exe and InstMsi.exe error codes.

installation_not_successful_2

 


Out of disk space

out_of_space

This problem occurs when there is not enough disk space on the volume where you want to install ESET Management Agent. Make sure you have enough free disk space and then continue the installation.

 


Invalid folder selected.

installation_invalid_folder_selected

The folder or path you have selected for product installation does not exist and cannot be created. Browse for a different folder.

 


This app can't run on your PC

damaged_installer_file

To resolve this problem, create a new installer in ESET PROTECT Web Console or in ESET PROTECT Cloud Web Console.

 


Windows protected your PC

smart_screen

Windows prevented the installer from running due to security reasons. To run the installer, click More info to see the file details and then click Run anyway.

smart_screen_run_anyway

If you do not see the Run anyway button, or if the installer download/execution is blocked by Windows, you need to open the Windows Security > App & browser control > Reputation-based protection settings > Check apps and files and select Off. You also may need to turn off the Real-time protection under Virus & threat protection.

win_security_settings

 


Application failed

corrupted_installer

Installation cannot continue due to a damaged installer package. The installer file can be damaged, or the download did not finish successfully. Download the installer package from the ESET PROTECT Web Console or ESET PROTECT Cloud Web Console again.

 


Windows cannot access the specified device, path, or file.

inappropriate_permissions

This problem occurs when you do not have permission to the file, the file has been deleted, moved, or blocked by Windows. For more information, read the following Microsoft Support article.