ESET PROTECT Cloud Live Installer - Windows

You can create this installer package in ESET PROTECT Cloud.

If you have created ESET PROTECT Cloud Live Installer for macOS, follow the Knowledgebase article installation instructions.


important

ESET PROTECT Cloud Live Installer requires an internet connection and does not work on an offline computer.

The installer package comes via .exe file and is only valid for Windows operating system.

If you run the installer on a client machine where ESET security product or ESET Management Agent is already installed, the installer will upgrade it to the version in the installer.

You must execute the installer using the built-in Administrator account or a domain Administrator account (if the built-in Administrator account is disabled). Any other user, even a member of the Administrators group, will not have sufficient access rights. Therefore, you need to use the built-in Administrator account. You cannot complete the installation under any other user account than the local or domain Administrator.

Installation process


note

If you want to run the installer without displaying a dialog, follow the silent installation instructions.

If an error has occurred during installation, see the troubleshooting section for the most common installation errors.

1.Run the installer package.


note

Offline Cache download

If you do not want the installer to download the security product and the agent each time it runs, you can create an Offline Cache for the installer which it will use instead of download. To do so, on the first screen, navigate to the upper right corner and click the gear_icon gear icon. Click Pre-download components to download the ESETOfflinePackage.dat file. Keep in mind that the .dat file must be in the same folder as the installer .exe file to work. The next time the installer is executed (in the graphical user interface or silently), it will use the .dat file instead of the online repository. We recommend this scenario when the installer is executed on each new computer from a shared disk.

Make sure to uninstall any third-party security product from your computer before installing the ESET security product.

If you selected to include ESET AV Remover when creating the installation package, ESET AV Remover will help you uninstall or completely remove third-party security software:

 

a)Select the I want to uninstall incompatible security products check box to remove/uninstall third-party security software running or installed on your computer. Check the list of supported software.

b)Click Continue. Read and Accept the End User License Agreement (EULA) if you agree with it.

c)After scanning installed applications, select the check box next to the application(s) you want to remove and click Remove. See our Knowledgebase article about ESET AV Remover for details.

d)Once ESET AV Remover uninstalls third-party security software, or if you have not removed any application, click Continue to installation.

 

If you do not use any third-party security product on your local computer, click Continue.

 

cloud_epi_initial_screen

2.The installer will download the ESET Management Agent and ESET security product suitable for your OS platform.

3.Configure the Protection settings of the ESET security product:


note

You cannot configure these settings if they were defined during the installer package creation in the ESET management console.

To enable ESET LiveGrid®, select Enable ESET LiveGrid® feedback system (recommended).

Select your desired option for the detection of potentially unwanted applications.

You can change the installation paths by clicking Change installation folder.

Click Continue.

detection_advanced

4.After the installation is complete, click Done. The ESET security product will open automatically. You can check the status log (C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html this location is hidden by default) on the client machine to make sure the ESET Management Agent is working properly. If there are problems with the installed ESET Management Agent (for example, it is not connecting to the ESET PROTECT Cloud Server), see Agent connection troubleshooting.

Troubleshooting

If an error has occurred during installation, see the troubleshooting section for the most common installation errors.